Eagle's Pointe
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, home-like environment, particularly for those needing dementia support. The staff's expertise in redirection and their compassionate nature are significant assets. While the vast majority of feedback is glowing, you may want to verify the specific care protocols to ensure they meet your family's unique needs.
Google Reviews
Google Reviews
43 reviews analyzed“Eagles Pointe is highly regarded by families for its compassionate, family-like atmosphere and its specialized approach to dementia care through redirection techniques. Reviewers consistently praise the cleanliness of the facility and the warmth of the staff, though one reviewer expressed significant distrust.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Effective dementia care and redirection
- Warm, family-oriented atmosphere
- Engaging community events and brunches
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how does that same level of attentiveness translate to the daily care of your residents?
- 2We love the idea of a family-oriented atmosphere; what are some of the favorite community events or brunches that residents look forward to most?
- 3Since the facility is so well-maintained, what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
- 4For residents who may experience confusion or wandering, what specific redirection techniques does your team use to keep them feeling safe and calm?
- 5How does the nursing staff coordinate care and communicate updates to families during medical emergencies or changes in health?
- 6With 104 residents living here, how do you ensure each person still receives that personalized, compassionate attention mentioned by so many families?
Personalized based on this facility's data
Key Review Excerpts
“What sets Eagles Pointe apart is the staff. They don’t just care for Dad, they treat us like family. Not once have I questioned whether he was being properly cared for.”
“My mother moved in recently and I can't tell you how pleased I am... My mom has dementia and it can be a challenge "redirecting" her but I have to say the staff has been great with this.”
“The facility was exceptionally clean and the staff appeared very friendly. I can say with confidence that my search is over and I’ve found the best fit for my grandmother.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 30, 2024Other
The facility failed to maintain clean floors in resident rooms, bathrooms, and the Jackson Hall dayroom. Observations revealed sticky films, unswept floors, and the presence of red and black particles in resident areas. Additionally, staff failed to perform regular trash removal and cleaning duties for certain residents.
May 30, 2024Other
The facility failed to ensure floors were kept clean in residents' rooms, bathrooms, and the Jackson Hall dayroom. Observations revealed sticky floors, unswept surfaces, and the presence of debris and particles in resident rooms. Additionally, staff failed to perform regular cleaning and trash removal as required.
Jul 16, 2020Other
The facility failed to provide adequate supervision for two residents. Resident #6, who was known to wander, eloped from the facility without staff knowledge for 1 to 4 hours, and Resident #2, who had a history of falls, experienced a head injury and laceration during a fire alarm evacuation.
Jul 16, 2020Other
The facility failed to provide adequate supervision for residents according to their assessed needs and care plans. Specifically, one resident wandered and eloped from the facility for several hours, and another resident experienced frequent falls resulting in head injuries and ER evaluations.
Dec 16, 2019Complaint
The facility failed to provide adequate supervision for two residents, resulting in multiple falls that caused serious physical injuries. These injuries included a subdural hematoma requiring hospitalization and a head laceration requiring staples.
Dec 16, 2019Complaint
The facility failed to provide adequate supervision for two residents, resulting in serious physical injuries including a subdural hematoma and a head laceration. Specifically, the care plan for one resident did not accurately reflect their non-ambulatory status and increased confusion, leading to an unmonitored fall from bed.
Aug 26, 2019Complaint
The facility failed to meet minimum aide duty hour requirements for certain shifts. Based on interviews and record reviews, the facility did not provide the required amount of aide hours on 08/10/19 and 08/11/19 for 2 out of 15 shifts sampled.
Aug 26, 2019Complaint
The facility failed to maintain the minimum required aide duty hours on certain shifts. Specifically, based on a census of 88 residents, the facility failed to meet required staffing levels on 08/10/19 and 08/11/19 for 2 of 15 sampled shifts. Staff reported instances of working alone on the locked unit and having insufficient personnel to assist with two-person transfers.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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