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Nursing HomeMedicaid

South Park East

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

225 Southwest 35th Street, Capitol Hill · Oklahoma City, OK 7310947 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 15 Google reviews

5
4
3
2
1
South Park East Nursing Home in Oklahoma City, OK — Street View
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What this means for your family

While the facility is praised for its cleanliness and dedicated memory care staff, families should be cautious regarding administrative transparency. We strongly recommend that you document all personal belongings brought into the facility and maintain a direct line of communication with nursing supervisors to ensure you are promptly notified of any changes in your loved one's health or safety.

Google Reviews

Google Reviews

15 reviews on Google
South Park East receives polarized feedback, with some families praising the cleanliness and kind staff, while others report serious concerns regarding administrative transparency and patient safety. Critical incidents, including a delayed injury notification and missing personal property, highlight significant lapses in operational oversight. Families should be aware that experiences vary greatly depending on the specific staff members involved.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean8.0ActivitiesN/AMedsN/AMemory9.0Comms2.0ValueN/A

Strengths

  • Clean, well-maintained facility environment
  • Kind and respectful direct care staff
  • Consistent visitation access

Concerns

  • Poor administrative communication and transparency (mentioned by 2 reviewers)
  • Loss or theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'13(1)3.04.0'18(1)3.04.0'20(6)3.31.0'24(1)5.0'25(1)

Distribution · 17 analyzed

5
7
4
4
3
1
2
2
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that you have a smaller community of 47 residents, how do you ensure that families stay well-informed and connected with the administrative team regarding their loved one's care?
  • 2I noticed some concerns online regarding personal belongings; what specific protocols do you have in place to track and secure residents' personal items?
  • 3With the current staffing levels, how does your team balance direct care needs with the desire to keep residents engaged in meaningful daily activities?
  • 4Could you walk me through your process for communicating changes in a resident's health status to family members, especially when urgent medical decisions are needed?
  • 5Since many families appreciate the clean and well-maintained environment here, how do you involve residents in choosing the daily social or recreational activities that take place?
  • 6What steps is the leadership team taking to improve transparency and responsiveness when families have questions or concerns about facility operations?

Personalized based on this facility's data


Key Review Excerpts

The staff are wonderful, hardworking, and caring people. I know my mom is safe and receiving great care.

Long-term resident's family · 2019★★★★★

Within less 24hrs of being admitted my mother broke her femur walking around at 2am. The facility informed me about 12hrs after the injury.

Resident's family · 2019☆☆☆☆

The staff is 50/50. Some seem to genuinely care,others you can tell are just doing a job and don't want to be there.

Resident's family · 2023★★☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
4.54hrs
OK
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility54.6%
Worse than Avg
Here
54.6%
US
15.4%
OK
17.2%
Oklahoma
15.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.1%
Worse than Avg
Here
77.1%
US
95.5%
OK
94.6%
Oklahoma
93.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.7%
Worse than Avg
Here
80.7%
US
93.4%
OK
90.6%
Oklahoma
92.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
OK
3.3%
Oklahoma
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility13.0%
Worse than Avg
Here
13.0%
US
5.3%
OK
3.4%
Oklahoma
3.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.4%
OK
17.3%
Oklahoma
18.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
81.8%
OK
75.0%
Oklahoma
80.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (7.2)
4 complaint-triggered
$23,815 in fines

South Park East has faced serious concerns including complaint-triggered deficiencies involving resident protection from abuse and neglect, with families filing reports that led to investigations in 2025. The facility shows recurring issues with fire safety systems, dietary services, and resident care planning across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in safety systems and the recent abuse-related complaints warrant careful consideration.

Sep 10, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 23, 2024Routine
20
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

Jan 27, 2023Routine
14
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0772Potential for harm · IsolatedCorrected

Administration Deficiencies

Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 10, 2025

$15,480

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Park East

Organization Type

for profit

Chain Affiliation

Chain Name

Phoenix Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 3.0/5 · Rank 5 of 6

Ownership & Management

Owners

Phoenix Healthcare LLC

Owner · Organization

Cain, Larry

Owner

Key personnel

Forvis Mazars LlpManagerPhoenix Healthcare LLCManagerPhoenix Rehab LLCManagerDavis, DenaManagerFloyd, ShannaManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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