South Park East
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews

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What this means for your family
While the facility is praised for its cleanliness and dedicated memory care staff, families should be cautious regarding administrative transparency. We strongly recommend that you document all personal belongings brought into the facility and maintain a direct line of communication with nursing supervisors to ensure you are promptly notified of any changes in your loved one's health or safety.
Google Reviews
Google Reviews
15 reviews on Google“South Park East receives polarized feedback, with some families praising the cleanliness and kind staff, while others report serious concerns regarding administrative transparency and patient safety. Critical incidents, including a delayed injury notification and missing personal property, highlight significant lapses in operational oversight. Families should be aware that experiences vary greatly depending on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility environment
- Kind and respectful direct care staff
- Consistent visitation access
Concerns
- Poor administrative communication and transparency (mentioned by 2 reviewers)
- Loss or theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller community of 47 residents, how do you ensure that families stay well-informed and connected with the administrative team regarding their loved one's care?
- 2I noticed some concerns online regarding personal belongings; what specific protocols do you have in place to track and secure residents' personal items?
- 3With the current staffing levels, how does your team balance direct care needs with the desire to keep residents engaged in meaningful daily activities?
- 4Could you walk me through your process for communicating changes in a resident's health status to family members, especially when urgent medical decisions are needed?
- 5Since many families appreciate the clean and well-maintained environment here, how do you involve residents in choosing the daily social or recreational activities that take place?
- 6What steps is the leadership team taking to improve transparency and responsiveness when families have questions or concerns about facility operations?
Personalized based on this facility's data
Key Review Excerpts
“The staff are wonderful, hardworking, and caring people. I know my mom is safe and receiving great care.”
“Within less 24hrs of being admitted my mother broke her femur walking around at 2am. The facility informed me about 12hrs after the injury.”
“The staff is 50/50. Some seem to genuinely care,others you can tell are just doing a job and don't want to be there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
South Park East has faced serious concerns including complaint-triggered deficiencies involving resident protection from abuse and neglect, with families filing reports that led to investigations in 2025. The facility shows recurring issues with fire safety systems, dietary services, and resident care planning across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in safety systems and the recent abuse-related complaints warrant careful consideration.
Sep 10, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 23, 2024Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Jan 27, 2023Routine14
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 10, 2025
$15,480
Ownership & Operations
Who Operates This Facility
South Park East
for profit
Chain Affiliation
Phoenix Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 6
Ownership & Management
Owners
Phoenix Healthcare LLC
Owner · Organization
Cain, Larry
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit southparkeastokc.com
Medicare data downloads
Original nursing home datasets
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