Brookwood Skilled Nursing and Therapy
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 119 Google reviews
Watch Brookwood Skilled Nursing and Therapy
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (61%)
Bottom 25% in OK · Below recommended RN staffing · Worst in BRIDGES HEALTH chain · $45,353 in fines
What this means for your family
While recent reviews suggest some improvements under new management, the facility has a long-standing history of critical safety issues, particularly regarding medication administration and call light response times. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care plan to ensure their needs are met.
Google Reviews
Google Reviews
119 reviews on Google“Brookwood Skilled Nursing and Therapy receives highly polarized feedback, with many families reporting severe neglect, including ignored call lights, medication errors, and poor hygiene. While some reviewers praise specific staff members and the therapy department, a significant number of reports describe a facility that is dangerously understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy team
- Specific staff members praised for kindness (e.g., Royce)
- Clean, well-maintained physical environment in certain wings
- Helpful admissions and administrative support
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 28 reviewers)
- Medication administration errors and significant delays (mentioned by 11 reviewers)
- Poor hygiene and lack of assistance with toileting/bathing (mentioned by 14 reviewers)
- Rude, unprofessional, or dismissive staff behavior (mentioned by 9 reviewers)
- Theft or loss of personal belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that call light response times are a priority for our family, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2We understand medication management is complex; could you walk us through the specific safety checks in place to ensure medications are administered accurately and on time?
- 3How does your team coordinate daily hygiene and toileting assistance to ensure residents feel comfortable and well-cared for throughout the day?
- 4We noticed the physical and occupational therapy teams are highly regarded here; how do they integrate with the nursing staff to support a resident's daily recovery goals?
- 5What measures are in place to ensure that a resident's personal belongings are tracked and protected during their stay?
- 6Could you share how your leadership team communicates with families regarding care updates, and what the process is for addressing any concerns that might arise?
Personalized based on this facility's data
Key Review Excerpts
“My call light was ignored. In the middle of night I called the admin to ask for help. My family had to call on next nite to get help for me. Water was brought to me in a used cup taken from trash.”
“During that time when I would press the help light I would wait any where from 2 hours to never coming. More than once I was sat on the toilet and pressed the help button and no one came.”
“My dad was brought here from the hospital to receive physical therapy. During most of his stay (just under two weeks) he was unable to stand or walk without assistance. Multiple times his pain medication was not administered until 8 and 9 hours PAST DUE.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 12 of this facility's 38 federal deficiencies, including recent reports about neglect and abuse in late 2024. The most recurring problems involve treatment and care quality, medication management, and family notification about resident changes. While all deficiencies show correction dates, the pattern of complaint-driven issues—particularly around basic care standards—suggests ongoing concerns that warrant careful consideration during any visit.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 17, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jan 7, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 7, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 7, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Sep 17, 2025
$11,190
Payment Denial
Sep 17, 2025
5-day denial
Fine
Jan 7, 2025
$14,069
Fine
Jan 7, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Brookwood Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 33 of 33 (Worst)
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Dimond, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit brookwoodokc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Accel at Crystal Park
< 1 miNursing Home · Oklahoma City, OK
Meadowlake Estates
1.5 miNursing Home · Oklahoma City, OK
Emerald Care Center Southwest LLC
2.0 miNursing Home · Oklahoma City, OK
Capitol Hill Skilled Nursing and Therapy
2.3 miNursing Home · Oklahoma City, OK
South Pointe Rehabilitation and Care Center
2.5 miNursing Home · Oklahoma City, OK
Thunder Care and Rehabilitation
2.7 miNursing Home · Moore, OK