South Pointe Rehabilitation and Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 77 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 6.0)
- High RN turnover (54%)
Below average in OK · Critically understaffed (RN) · $202,060 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While recent reviews suggest a positive shift in management and facility atmosphere, the history of neglect and hygiene concerns is significant. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you have direct contact information for the administrative team to bypass general phone lines.
Google Reviews
Google Reviews
77 reviews on Google“South Pointe Rehabilitation and Care Center receives highly polarized feedback, with recent reviews from 2025 showing a concerted effort to highlight facility improvements and a more engaged administrative team. However, long-term concerns persist regarding chronic understaffing, poor communication, and hygiene issues, particularly in the memory care and long-term units. Families considering this facility should be aware of the significant divide between positive reports of recent management changes and recurring complaints about neglect and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Engaged administrative leadership
- Dedicated and caring nursing staff
- Active resident engagement and activities
- Visible facility beautification efforts
Concerns
- Chronic understaffing and slow response times (mentioned by 8 reviewers)
- Poor hygiene and cleanliness (urine odors, soiled bedding) (mentioned by 6 reviewers)
- Inconsistent communication with families (mentioned by 5 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see the recent beautification efforts around the facility; what specific improvements are planned for the resident living areas next?
- 2With the administrative leadership being so engaged, what is the best way for our family to stay in regular, consistent contact with the care team regarding daily updates?
- 3How does the nursing team ensure that medication schedules are strictly followed and double-checked to prevent any errors?
- 4What specific protocols are in place to ensure the cleanliness of resident rooms and the timely changing of linens throughout the day?
- 5Can you tell us more about the daily activity calendar and how you keep residents actively engaged in social events?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying both the clinical staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“The rehab is top notch they do a really great job the staff is very caring lots of activities and the food is good”
“In the last 16 months I have not received the amount of care and communication as I have received today alone. Rusty in Admin to Lena and Justine RN's on the hall, to Valir Hospice communicating with all.”
“I’ve been here since October 2019 watched 88 people die from Covid seen staff members and administration devastated doing all they could to save us risking their lives to protect us”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated incidents of abuse and neglect protection failures that have triggered multiple family complaints, including serious violations cited at the highest severity levels. The primary problem areas include protection from abuse and neglect, resident safety and accident prevention, and medication management, with these issues persisting across multiple surveys despite stated corrections. While all deficiencies show correction dates, the recurring nature of abuse protection violations and the high number of complaint-triggered inspections (23 out of 71 deficiencies) suggest systemic problems that families should carefully evaluate before considering placement.
Apr 28, 2025Routine18
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Apr 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Mar 3, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 17, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 14, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Mar 3, 2025
$72,143
Payment Denial
Mar 3, 2025
7-day denial
Fine
Oct 17, 2024
$8,824
Fine
Jan 17, 2024
$121,093
Payment Denial
Jan 17, 2024
75-day denial
Ownership & Operations
Who Operates This Facility
South Pointe Rehabilitation and Care Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 15 of 30
Ownership & Management
Owners
South Park Health Care LLC
Owner · Organization
South Pointe Realty LLC
Owner · Organization
Macb Resources, LLC
Owner (parent company) · Organization
Bienstock, Judah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Thunder Care and Rehabilitation
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Windsor Hills Nursing Center
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