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Nursing HomeMedicaid Investigative

South Pointe Rehabilitation and Care Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

5725 South Ross, Ceena · Oklahoma City, OK 73119375 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 77 Google reviews

5
4
3
2
1
South Pointe Rehabilitation and Care Center Nursing Home in Oklahoma City, OK — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (20 vs median 6.0)
  • High RN turnover (54%)

Below average in OK · Critically understaffed (RN) · $202,060 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While recent reviews suggest a positive shift in management and facility atmosphere, the history of neglect and hygiene concerns is significant. If you choose this facility, maintain a very active presence, visit at irregular hours, and ensure you have direct contact information for the administrative team to bypass general phone lines.

Google Reviews

Google Reviews

77 reviews on Google
South Pointe Rehabilitation and Care Center receives highly polarized feedback, with recent reviews from 2025 showing a concerted effort to highlight facility improvements and a more engaged administrative team. However, long-term concerns persist regarding chronic understaffing, poor communication, and hygiene issues, particularly in the memory care and long-term units. Families considering this facility should be aware of the significant divide between positive reports of recent management changes and recurring complaints about neglect and lack of responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities7.0Meds2.0Memory4.0Comms2.0ValueN/A

Strengths

  • Engaged administrative leadership
  • Dedicated and caring nursing staff
  • Active resident engagement and activities
  • Visible facility beautification efforts

Concerns

  • Chronic understaffing and slow response times (mentioned by 8 reviewers)
  • Poor hygiene and cleanliness (urine odors, soiled bedding) (mentioned by 6 reviewers)
  • Inconsistent communication with families (mentioned by 5 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'20(4)'22(6)'24(9)'26(3)

Distribution · 66 analyzed

5
28
4
5
3
2
2
3
1
28

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see the recent beautification efforts around the facility; what specific improvements are planned for the resident living areas next?
  • 2With the administrative leadership being so engaged, what is the best way for our family to stay in regular, consistent contact with the care team regarding daily updates?
  • 3How does the nursing team ensure that medication schedules are strictly followed and double-checked to prevent any errors?
  • 4What specific protocols are in place to ensure the cleanliness of resident rooms and the timely changing of linens throughout the day?
  • 5Can you tell us more about the daily activity calendar and how you keep residents actively engaged in social events?
  • 6In the event of a medical emergency during the night, what is the immediate process for notifying both the clinical staff and our family?

Personalized based on this facility's data


Key Review Excerpts

The rehab is top notch they do a really great job the staff is very caring lots of activities and the food is good

Rehab patient · 2025★★★★★

In the last 16 months I have not received the amount of care and communication as I have received today alone. Rusty in Admin to Lena and Justine RN's on the hall, to Valir Hospice communicating with all.

Memory care family member · 2025★★★★★

I’ve been here since October 2019 watched 88 people die from Covid seen staff members and administration devastated doing all they could to save us risking their lives to protect us

Long-term resident · 2025★★★★
Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
26%
Registered nurses for medical care
Total Nursing
3.56hrs
87%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility59.9%
Worse than Avg
Here
59.9%
US
93.4%
OK
90.6%
Oklahoma
92.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.5%
Worse than Avg
Here
84.5%
US
95.5%
OK
94.6%
Oklahoma
92.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
OK
13.8%
Oklahoma
11.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
15.4%
OK
17.2%
Oklahoma
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.3%
OK
14.7%
Oklahoma
13.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
12.1%
OK
3.3%
Oklahoma
1.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
81.8%
OK
75.0%
Oklahoma
80.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
79.7%
OK
74.1%
Oklahoma
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OK
1.8%
Oklahoma
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
5penalties
Well above state avg (7.2)
25 complaint-triggered
$202,060 in fines

This facility shows concerning patterns with repeated incidents of abuse and neglect protection failures that have triggered multiple family complaints, including serious violations cited at the highest severity levels. The primary problem areas include protection from abuse and neglect, resident safety and accident prevention, and medication management, with these issues persisting across multiple surveys despite stated corrections. While all deficiencies show correction dates, the recurring nature of abuse protection violations and the high number of complaint-triggered inspections (23 out of 71 deficiencies) suggest systemic problems that families should carefully evaluate before considering placement.

Apr 28, 2025Routine
18
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Apr 28, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 3, 2025Complaint
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Oct 25, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 17, 2024Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 14, 2024Complaint
2
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Fine

Mar 3, 2025

$72,143

Payment Denial

Mar 3, 2025

7-day denial

Fine

Oct 17, 2024

$8,824

Fine

Jan 17, 2024

$121,093

Payment Denial

Jan 17, 2024

75-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

South Pointe Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

33 facilities nationwide

Chain avg rating: 2.2/5 · Rank 15 of 30

Ownership & Management

Owners

South Park Health Care LLC

Owner · Organization

50%

South Pointe Realty LLC

Owner · Organization

50%

Macb Resources, LLC

Owner (parent company) · Organization

8%

Bienstock, Judah

Owner (parent company)

50%

Key personnel

Bieger, JessicaW-2 Managing EmployeeBienstock, JudahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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