Emerald Care Center Southwest LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 154 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (65%)
- High RN turnover (60%)
Bottom 25% in OK · Below recommended RN staffing · Worst in EMERALD HEALTHCARE chain · $8,278 in fines
What this means for your family
While the facility's therapy department is frequently praised, the recurring reports of neglect, hygiene issues, and medication errors are severe red flags. Families should exercise extreme caution and consider other options, as the facility's communication and responsiveness to basic patient needs appear inconsistent at best.
Google Reviews
Google Reviews
154 reviews on Google“Emerald Care Center Southwest receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and unresponsive administration. While a subset of reviewers, particularly those involved in clinical training programs, praise the staff and facility environment, numerous long-term care families describe distressing experiences involving soiled bedding, medication errors, and a lack of communication.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy teams
- Welcoming environment for clinical student observers
- Some individual nurses and aides noted for compassion
- Active social services department
Concerns
- Significant delays in responding to call lights and basic hygiene needs (mentioned by 14 reviewers)
- Poor communication and inability to reach administration by phone (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Facility cleanliness and persistent odors (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 158 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your therapy teams; how often will my family member work with the physical and occupational therapists?
- 2How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 3What specific steps are being taken to ensure medication is administered accurately and on a strict schedule?
- 4With the social services department being so active, what kind of daily social activities or outings can my family member look forward to?
- 5How do you manage facility cleanliness and air quality to ensure a fresh and comfortable environment for residents?
- 6If we have a concern or a question, what is the best way to reach the administration to ensure we get a timely response?
Personalized based on this facility's data
Key Review Excerpts
“My mother was here for a month. This place almost killed her. Harry states We're not perfect? We'll Mr. Harry! When it comes to human lives? You better be perfect.”
“The day we arrived via transport from the hospital, no one at this facility was aware we were coming. No room set up for him, horrible, thin mattresses, broken furniture, no bedding. This place is FILTHY.”
“I was amazed at the level of care she received especially from the therapy department. Every therapist that worked with her was excellent; they pushed her when she needed it, which was a lot but treated her with respect and love.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 28 complaint-triggered deficiencies out of 53 total, indicating families have repeatedly reported problems. The most recurring issues involve medication management, treatment and care quality, and nutrition services. While all deficiencies show correction dates, the persistent complaints about medication services and basic care quality across multiple surveys suggest ongoing operational challenges that families should investigate thoroughly during visits.
Jan 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2025Complaint12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 13, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 17, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Apr 9, 2025
$8,278
Payment Denial
Apr 9, 2025
3-day denial
Ownership & Operations
Who Operates This Facility
Emerald Care Center Southwest LLC
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 8 of 14 (Worst)
Ownership & Management
Owners
Admn Group
Owner · Organization
David M Fistel Ok LLC
Owner · Organization
Jw Oklahoma Holdings, LLC
Owner · Organization
Lme Family Holdings LLC
Owner · Organization
Moussaieff Family Holdings LLC
Owner · Organization
Mrw Partners LLC
Owner · Organization
Njny17 LLC
Owner · Organization
Okl Holdings LLC
Owner · Organization
Sandr
Owner · Organization
Ycok Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit emeraldsouthwest.com
Medicare data downloads
Original nursing home datasets
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