Capitol Hill Skilled Nursing and Therapy
Strong Medicare quality ratings; families often praise occasional instances of dedicated individual nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility has received consistent, serious reports of patient neglect, unsanitary living conditions, and poor communication from management. Given the high frequency of negative experiences regarding basic care and staff responsiveness, we strongly advise looking for alternative facilities with higher standards of oversight and patient safety.
Google Reviews
Google Reviews
26 reviews on Google“Capitol Hill Skilled Nursing and Therapy faces severe criticism regarding patient neglect, poor communication, and unsanitary conditions. While a few older reviews mention a homey atmosphere or specific helpful staff, the overwhelming majority of recent feedback highlights a culture of apathy, dismissive office staff, and failures in basic medical care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional instances of dedicated individual nursing staff
- Homey physical atmosphere (noted in older reviews)
Concerns
- Neglect and lack of basic patient care (mentioned by 5 reviewers)
- Rude, dismissive, or unhelpful staff (mentioned by 6 reviewers)
- Poor communication and conflicting reports from management (mentioned by 3 reviewers)
- Unsanitary conditions including mold and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing rating at 3 stars, how does your management team ensure consistent, high-quality daily care and responsiveness for each resident?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current cleaning protocols and how you handle routine pest control and facility hygiene?
- 3Given that communication is a top priority for our family, what is your standard process for keeping families updated on a loved one's health status and any changes in their care plan?
- 4Could you describe the daily activity schedule and how you encourage residents to engage with one another to ensure they feel at home and connected?
- 5How does your nursing team manage medication administration to ensure accuracy and safety for residents with complex health needs?
- 6I see that you have responded to some online feedback; how does your leadership team use family input to improve the quality of care and staff interactions?
Personalized based on this facility's data
Key Review Excerpts
“The night nurse was extremely rude the night my mother passed away. Her name was Dawn. We told the Director of nursing what had happened she completely just dismissed us.”
“There is mold in the bathroom in there room's cannot get to the call nurse in the bathroom there is no string and its between the sink and toilet they're not cleaning the room's at all the staff is mean and talk to the residents badly”
“All therapies are not friendly and they need more knowledge on how to communicate with dementia patient. Very lazy OT and PT.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Capitol Hill Skilled Nursing has concerning patterns with families filing complaints that triggered six recent deficiencies in November 2024, including issues with care planning, laboratory services, and dental care. The facility shows recurring problems with fire safety systems, medication management, and resident rights across all three surveys, though all violations have correction dates indicating the facility addressed identified issues.
Nov 12, 2024Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Aug 29, 2023Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Sep 3, 2021Routine6
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Capitol Hill Skilled Nursing and Therapy
for profit
Chain Affiliation
Bridges Health
34 facilities nationwide
Chain avg rating: 3.6/5 · Rank 22 of 33
Ownership & Management
Owners
Bridges Employee Stock Ownership Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit capitolhillok.com
Medicare data downloads
Original nursing home datasets
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