Accel at Crystal Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 286 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (83%)
- High RN turnover (60%)
Bottom 25% in OK · Critically understaffed (RN) · Very high staff turnover · Worst in STONEGATE SENIOR LIVING chain · No penalties on record
What this means for your family
While the physical therapy department is frequently praised for helping patients recover, the facility has a recurring pattern of severe neglect regarding basic hygiene and call-light response times. If you choose this facility, you must be prepared to be highly involved in daily care and advocacy, as many families report that staff responsiveness is unreliable.
Google Reviews
Google Reviews
286 reviews on Google“Accel at Crystal Park receives highly polarized feedback, with many families reporting severe neglect, medication errors, and poor hygiene, while others praise the physical therapy department and specific staff members. While the facility is physically clean and modern, multiple reviewers describe a systemic failure in basic care, including long wait times for call lights, failure to assist with toileting, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy teams
- Clean, modern, and aesthetically pleasing facility
- Select compassionate and attentive individual staff members
- Effective admissions and social services coordination
Concerns
- Severe neglect regarding hygiene (soiled diapers/linens left for hours) (mentioned by 22 reviewers)
- Slow or non-existent response to call lights (mentioned by 18 reviewers)
- Medication errors and delays in administration (mentioned by 14 reviewers)
- Understaffing leading to poor patient care (mentioned by 12 reviewers)
- Theft of personal belongings and clothing (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how the facility manages call light response times during shift changes or peak hours?
- 2We understand that medication management is complex; what specific protocols do you have in place to ensure residents receive their medications accurately and on time?
- 3Hygiene and personal care are very important to our family; how do you monitor and ensure that residents are receiving timely assistance with daily hygiene needs and linen changes?
- 4We noticed the facility has a modern, clean aesthetic; how do you ensure that this high standard of cleanliness is maintained consistently within the residents' private rooms?
- 5What measures are in place to ensure the security of personal belongings and clothing, given that residents often have sentimental items in their rooms?
- 6With the therapy team being a noted strength here, how do you integrate their work into the daily life and activity schedule for residents who aren't in active rehab?
Personalized based on this facility's data
Key Review Excerpts
“Her 9 day stay the nursing staff left her in soaked urine pull ups, clothes and bedding. I found her this way everytime I went there and that was everyday and I was the one who had to clean her and change her clothes.”
“The physical therapy department was amazing to work with mother. They were kind and gentle with her and helped her to do “just a little more” with their encouragement.”
“The only truly good things about this place are the pt staff and the food. Everything else is trash. We are seriously considering filling a complaint with the state”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that triggered 31 of 46 total deficiencies across recent surveys. The most recurring problems involve medication management, treatment and care quality, and infection control, with these same issues appearing repeatedly across multiple inspections from 2022 through 2025. While the facility has corrected each cited deficiency, the persistent nature of problems in core care areas suggests ongoing quality challenges that families should carefully consider.
Oct 16, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 15, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 15, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 9, 2024Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 21, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 28, 2023Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Accel at Crystal Park
nonprofit
Chain Affiliation
Stonegate Senior Living
24 facilities nationwide
Chain avg rating: 2.4/5 · Rank 24 of 24 (Worst)
Ownership & Management
Owners
Pf Crystal Park Snf Ops LLC
Owner · Organization
Sanctuary Ltc, LLC
Owner · Organization
Preservation Freehold Company
Owner (parent company) · Organization
Campbell, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fisher, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Langdon, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mcgehee, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taylor, John
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
286 reviews from families & visitors
Official Website
Visit accelcrystalpark.com
Medicare data downloads
Original nursing home datasets
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