Bria of River Oaks
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in IL · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in BRIA HEALTH SERVICES chain · $270,248 in fines · Abuse citation
What this means for your family
This facility has a high volume of concerning reports regarding sanitation and the safety of personal property. While some families have had positive experiences with specific staff members, the recurring patterns of neglect and poor communication suggest that families should exercise extreme caution and consider other options.
Google Reviews
Google Reviews
39 reviews on Google“BRIA of River Oaks faces severe, recurring criticism regarding cleanliness, staff professionalism, and the safety of residents. While a small minority of reviewers report positive experiences with specific nursing staff or transition assistance, the overwhelming majority of feedback highlights issues with theft, neglect, and poor communication. Families should be aware of consistent reports regarding unsanitary conditions and a lack of responsiveness from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Select attentive and compassionate nursing staff
- Assistance with transition and discharge planning
- Effective dialysis services
Concerns
- Unsanitary conditions and strong odors of urine (mentioned by 4 reviewers)
- Theft of personal belongings (phones, wallets, clothing) (mentioned by 4 reviewers)
- Poor communication and unresponsive administrative staff (mentioned by 6 reviewers)
- Neglect of medical needs and hygiene (mentioned by 5 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's size of 309 residents, what specific protocols are in place to ensure consistent communication between the administrative team and family members regarding a loved one's care?
- 2I noticed that cleanliness and odor management are areas you are working to improve; what is your current daily schedule for housekeeping and sanitation in the resident living areas?
- 3How do you secure personal belongings and valuables to ensure residents' property remains safe and accounted for during their stay?
- 4With the current staffing levels, how does the facility ensure that residents receive timely assistance with daily hygiene and personal care needs?
- 5I see that you actively respond to feedback online; how do you use that input to make tangible changes to the dining experience and quality of food provided?
- 6What is your process for managing complex medical needs and medication administration to ensure there are no gaps in a resident's daily treatment plan?
Personalized based on this facility's data
Key Review Excerpts
“Now let's talk about the STRONG ODOR OF URINE that greets you at the door !!! NASSSSTY!!”
“The residents lie in bodily waste for an unacceptable amount of time. His clothes were stolen and tv was broken. Can't communicate with doctors after repeatedly asking to.”
“They moved my mother into a room with out cleaning it first! The room still had bodily fluids in a bucket, pee stains all over, old linen, and soiled pants from the last patient”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, with repeated issues around abuse protection, treatment failures, and environmental cleanliness persisting across recent surveys. The facility has struggled most with protecting residents from abuse and neglect, providing appropriate medical treatment, and maintaining clean living conditions. While all deficiencies show correction dates, the pattern of recurring problems in critical care areas suggests ongoing challenges with consistent quality and safety standards.
Jun 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 6, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 3, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 10, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Mar 14, 2025
$22,984
Fine
Dec 3, 2024
$25,604
Fine
Oct 10, 2024
$14,050
Fine
Jul 13, 2024
$30,550
Fine
May 31, 2024
$30,602
Payment Denial
May 31, 2024
2-day denial
Fine
Jan 9, 2024
$82,833
Fine
Nov 3, 2023
$13,039
Fine
Aug 3, 2023
$50,586
Payment Denial
Aug 3, 2023
10-day denial
Ownership & Operations
Who Operates This Facility
Bria of River Oaks
for profit
Chain Affiliation
Bria Health Services
15 facilities nationwide
Chain avg rating: 1.2/5 · Rank 13 of 15 (Worst)
Ownership & Management
Owners
Berkovits, Fred
Owner
Segal, Dov
Owner
Weiss, Amy
Owner
Weiss, Natan
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit briahs.com
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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