Somerset Ridge Center
Strong Medicare quality ratings; families often praise exceptional business office and administrative support. Still worth an in-person visit.
based on 90 Google reviews
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What this means for your family
While the business office is highly effective at handling administrative and insurance hurdles, the clinical care reports are deeply concerning. Families should be extremely cautious and conduct unannounced visits to observe response times and staffing levels before committing to this facility.
Google Reviews
Google Reviews
90 reviews on Google“Somerset Ridge Center receives highly polarized reviews, with many families praising the business office staff, particularly Amy Lawrence, for their assistance with complex administrative and MassHealth processes. However, a significant number of negative reviews highlight severe concerns regarding neglect, long wait times for call buttons, and inconsistent nursing care. Potential families should be aware of the stark contrast between the administrative support and the reported daily patient care experiences.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional business office and administrative support
- Clean and well-maintained facility environment
- Friendly and welcoming front-line staff
- Effective communication during the pandemic
Concerns
- Excessive wait times for call buttons and nursing assistance (mentioned by 6 reviewers)
- Neglect and lack of basic patient care (mentioned by 5 reviewers)
- Poor communication and responsiveness from management (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 3 reviewers)
- Unsatisfactory food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how welcoming the front-line staff and administrative team are; how does that team approach communicating with families regarding a resident's daily progress?
- 2What specific protocols are in place to ensure that call buttons are answered promptly and that nursing assistance is available when a resident needs it?
- 3Can you tell us more about how the nursing team manages medication schedules to ensure everything is administered accurately and on time?
- 4We want to make sure our loved one stays active; what kind of daily activities or social outings are available for the residents here?
- 5In the event of a medical emergency or a sudden change in health, what is the immediate process for notifying the family and coordinating care?
- 6How would you describe the current variety and nutritional quality of the meal plans provided to the residents?
Personalized based on this facility's data
Key Review Excerpts
“Amy Lawrence, the business office manager, at Somerset Ridge is by far top tier. She single handedly guided me through the process of getting my mom the full-time care she needed.”
“I managed to put it in place only to wait a half hour to be taken off. I would love to discuss it with management once I am discharged. Things I have seen have been unacceptable.”
“The facility is beautiful, very clean. The staff are friendly and caring, patient care is excellent. I highly recommend this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Somerset Ridge Center has faced significant challenges including a serious complaint about resident abuse protection and recurring problems with medication management, care planning, and fire safety systems. The facility has 40 deficiencies across recent surveys, with families filing complaints that triggered investigations into abuse prevention and resident dignity issues. Most concerning are persistent issues with medication management and care planning that appear across multiple surveys, along with repeated fire safety violations, though the facility has provided correction dates for all identified problems.
Dec 3, 2025Routine14
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Oct 2, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jun 4, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Jan 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
May 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 10, 2024
$214,420
Payment Denial
Jan 10, 2024
45-day denial
Fine
May 17, 2023
$124,480
Ownership & Operations
Who Operates This Facility
Somerset Ridge Center
for profit
Chain Affiliation
Best Care Services
10 facilities nationwide
Chain avg rating: 1.8/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Chapler, Yaakov
Owner (parent company)
Steinberg, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit somersetridgehc.com
Medicare data downloads
Original nursing home datasets
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