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Nursing HomeMedicaid Investigative

Carvalho Grove Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

273 Oak Grove Avenue, Fall River, MA 02723112 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 25 Google reviews

5
4
3
2
1
Carvalho Grove Health and Rehabilitation Center Nursing Home in Fall River, MA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 7.0)

Bottom 25% in MA · Below recommended RN staffing · Worst in ALPHA SNF MA chain · $22,526 in fines

Source: Medicare data

What this means for your family

Carvalho Grove is frequently highlighted for its effective physical therapy and engaging activity programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of significant, recurring concerns regarding facility hygiene and the ability to manage residents with dementia. We strongly recommend conducting an unannounced visit and specifically asking about current supply levels and staffing ratios for memory care units.

Google Reviews

Google Reviews

25 reviews on Google
Carvalho Grove receives highly polarized feedback, with many families praising the dedicated nursing staff and exceptional physical therapy department for successful rehabilitation outcomes. Conversely, other reviewers report serious concerns regarding facility hygiene, including reports of pests, and significant lapses in basic care supplies and staffing levels. While some families feel their loved ones receive compassionate, attentive care, others describe a facility that struggles to meet the needs of residents, particularly those requiring specialized memory care.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean5.0Activities9.0MedsN/AMemory2.0Comms6.0ValueN/A

Strengths

  • Exceptional physical therapy department
  • Kind and attentive nursing staff
  • Clean and well-maintained environment
  • Engaging activities and programs

Concerns

  • Poor facility hygiene and presence of pests (mentioned by 2 reviewers)
  • Inadequate staffing levels or lack of supervision (mentioned by 2 reviewers)
  • Inability to properly care for residents with dementia (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(3)3.72021(3)5.02022(2)5.02023(2)3.62024(10)3.22025(5)3.32026(3)

Distribution · 28 analyzed

5
17
4
4
3
0
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy department; how do you tailor those programs to meet each resident's specific mobility goals?
  • 2With the recent focus on facility improvements, what specific steps are being taken to ensure the highest standards of cleanliness and pest prevention in the resident rooms?
  • 3How does your nursing team manage resident supervision and care, especially during the night shifts or busy periods?
  • 4What specific specialized training or protocols do your staff members use when caring for residents with dementia or memory loss?
  • 5Could you tell us more about the daily activities and social programs available to keep residents engaged and connected with one another?
  • 6In the event of a sudden medical emergency or a change in a resident's condition, what is the immediate protocol for contacting the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

PT was able to get my husband up on his feet, something neither of the other two were able

Rehab patient's spouse · 2024★★★★

Staff and nurses are great. Activities galore . Laurie is amazing with all these things they come up with to keep them busy!

Resident's family member · 2025★★★★★

The place is filthy and rodents in patients rooms, cannot leave snacks on the nightstands, my father fell several times, and staff very rude and no sympathy or respect for patients or family members.

Resident's family member · 2025☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
MA
16.9%
Bristol
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
12.1%
MA
13.7%
Bristol
14.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
19.5%
MA
19.4%
Bristol
17.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.8%
Worse than Avg
Here
27.8%
US
19.4%
MA
21.4%
Bristol
24.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
15.3%
MA
16.4%
Bristol
18.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
15.4%
MA
21.3%
Bristol
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
79.7%
MA
77.7%
Bristol
76.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.1%
Worse than Avg
Here
55.1%
US
81.8%
MA
77.6%
Bristol
79.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
5penalties
Well above state avg (8.9)
7 complaint-triggered
$22,526 in fines

Carvalho Grove has faced ongoing issues across multiple areas, with families filing complaint reports leading to federal violations in 2024. The facility shows recurring problems with medication management, care planning, resident rights (including family notifications), and infection control across all four surveys from 2021-2025. While the facility reports correcting deficiencies when cited, the pattern of repeat violations in core care areas suggests systemic challenges that families should carefully consider.

Feb 3, 2026Complaint
4
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 19, 2025Routine
23
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0026Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0844Minimal · PatternCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

Sep 10, 2024Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Dec 27, 2023Routine
13
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Nov 19, 2021Routine
7
0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Federal Penalties

Fine

Jan 8, 2024

$4,178

Fine

Jan 2, 2024

$3,529

Fine

Dec 11, 2023

$8,469

Fine

Nov 20, 2023

$2,117

Fine

Oct 30, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carvalho Grove Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Alpha Snf Ma

Chain Size

5 facilities nationwide

Chain avg rating: 1.6/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Alpha Snf Ma LLC

Owner · Organization

Segal, William

Owner

Key personnel

Campbell, MichaelManagerDemeo, AnthonyManagerFlanagan, MichaelManagerCampbell, MichaelAdp of the SnfDemeo, AnthonyAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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