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Nursing HomeMedicaid

Clifton Rehabilitation Nursing Center

Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained facility. Still worth an in-person visit.

500 Wilbur Avenue, Somerset, MA 02725142 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 542 Google reviews

5
4
3
2
1
Clifton Rehabilitation Nursing Center Nursing Home in Somerset, MA — Street View
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What this means for your family

Clifton Rehabilitation & Nursing Center is highly regarded for its cleanliness and active therapy programs, making it a strong candidate for short-term rehab. However, because some families have noted concerns regarding inconsistent care from per diem staff and response times, we recommend asking specifically about the ratio of permanent to agency staff on the unit your loved one will occupy.

Google Reviews

Google Reviews

542 reviews on Google
Clifton Rehabilitation & Nursing Center receives overwhelming praise for its cleanliness and the friendliness of its staff, particularly the housekeeping team. Families and patients frequently highlight the attentive care provided by CNAs and the effectiveness of the rehabilitation department. However, a few critical reviews point to concerns regarding inconsistent staffing, slow response times for assistance, and a perceived lack of individualized care.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean10.0Activities9.0Meds5.0MemoryN/AComms7.0ValueN/A

Strengths

  • Exceptionally clean and well-maintained facility
  • Friendly, polite, and hardworking housekeeping staff
  • Attentive and caring CNA and nursing team
  • Effective physical and occupational therapy services

Concerns

  • Slow response times for patient assistance (mentioned by 2 reviewers)
  • Inconsistent quality of care due to reliance on per diem/agency staff (mentioned by 2 reviewers)
  • Perceived lack of individualized, patient-centered care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92025(133)4.02026(6)

Distribution · 139 analyzed

5
134
4
1
3
1
2
0
1
3
27 reviews posted between May 5, 2025May 17, 2025 · 27 were 5-star
12 reviews posted between May 25, 2025May 31, 2025 · 12 were 5-star
11 reviews posted between May 11, 2025May 17, 2025 · 11 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to continuously improve the care experience here?
  • 2With the facility having 142 residents, how do you ensure that each person receives individualized, patient-centered attention throughout the day?
  • 3Since you have a mix of permanent and supplemental staff, what steps do you take to ensure consistent care quality and familiarity for the residents?
  • 4What is your current protocol for managing call lights or requests for assistance to ensure residents receive timely support?
  • 5Given the high marks for your therapy services, how are these programs integrated into the daily routine for residents who need ongoing physical or occupational support?
  • 6What does a typical social or activity schedule look like to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The PT is 20 minutes when they say it is 45 minutes. Going to the bathroom takes forever to get assistants to get help to go. They seem to try and keep you there longer than you need to be instead of get you out of there.

Rehab patient · 2025☆☆☆☆

Clifton Rehab is a beautiful nursing facility, with plenty of caring, attentive staff and impressive PT and OT. Recently my brother spent four weeks at Clifton, and we’re thankful he had his rehab there.

Long-term resident's family · 2026★★★★★

Very disappointed with the care, attention to detail, checking the patient before administering meds appropriately, wish they treated each patient as an individual, very robotic.

Local Guide · 2025☆☆☆☆
Source: 542 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.66hrs
88%
Registered nurses for medical care
Total Nursing
4.22hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.4%
MA
21.3%
Bristol
18.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
93.4%
MA
92.4%
Bristol
91.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
12.1%
MA
13.7%
Bristol
13.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
19.5%
MA
19.4%
Bristol
17.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.0%
Mixed vs Avgs
Here
20.0%
US
19.4%
MA
21.4%
Bristol
24.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
14.4%
MA
16.9%
Bristol
20.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
81.8%
MA
77.6%
Bristol
78.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.5%
Better than Avg
Here
86.5%
US
79.7%
MA
77.7%
Bristol
74.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (8.9)

This facility shows recurring problems across three surveys, with persistent issues in infection control appearing in all three inspections (2022, 2024, 2025). The most frequent problem areas are fire safety and building systems, nutrition and dietary services, and medication management. While all deficiencies were reportedly corrected, the pattern of repeat violations—particularly with infection control and safety systems—suggests ongoing challenges with maintaining compliance standards that families should consider when evaluating this facility.

May 30, 2025Routine
7
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Apr 10, 2024Routine
12
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 1, 2022Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clifton Rehabilitation Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Michael Feist

Chain Size

7 facilities nationwide

Chain avg rating: 3.9/5 · Rank 3 of 7

Ownership & Management

Owners

Clifton Rehab Property Company LLC

Owner · Organization

100%

Feist, Michael

Owner (parent company)

100%

Key personnel

Feist, MichaelOfficer / DirectorFeist, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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