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Nursing HomeMedicaid Investigative

Fall River Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1748 Highland Avenue, Fall River, MA 02720176 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 49 Google reviews

5
4
3
2
1
Fall River Healthcare Nursing Home in Fall River, MA — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 7.0)
  • High staff turnover (54%)
  • High RN turnover (72%)

Bottom 25% in MA · Below recommended RN staffing · Worst in NEXT STEP HEALTHCARE chain · $557,805 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the consistent and severe reports of sanitation issues and pest infestations, we strongly advise families to conduct an unannounced visit and tour the facility thoroughly before making any decisions. While some patients report positive rehab experiences, the recurring themes of neglect and poor communication present significant risks to resident well-being.

Google Reviews

Google Reviews

49 reviews on Google
Fall River Healthcare faces severe and recurring criticism regarding facility sanitation, pest infestations, and inconsistent staff professionalism. While a small minority of reviewers report positive experiences with individual caregivers, the overwhelming majority of feedback highlights significant neglect, understaffing, and poor communication with families.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean0.0ActivitiesN/AMeds1.0Memory2.0Comms1.0Value1.0

Strengths

  • Select compassionate individual nursing staff
  • Effective physical therapy outcomes for some patients
  • Streamlined admission process for some families

Concerns

  • Pest infestation (roaches and mice) (mentioned by 6 reviewers)
  • Unsanitary facility conditions and poor cleanliness (mentioned by 9 reviewers)
  • Understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
  • Rude, dismissive, or unprofessional staff behavior (mentioned by 8 reviewers)
  • Poor communication with family members regarding patient status (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'20(2)'22(8)'24(5)'26(8)

Distribution · 45 analyzed

5
7
4
5
3
1
2
2
1
30

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what specific protocols are currently in place to ensure the building remains clean and free of pests?
  • 2With the current staffing levels, what is your facility's process for ensuring residents receive timely assistance when they press their call buttons?
  • 3How do you ensure that family members receive consistent and proactive updates regarding their loved one’s health status and care plan?
  • 4Can you walk us through the daily routine for residents and the types of social activities available to keep them engaged throughout the week?
  • 5What steps are being taken to improve the training and professional development of your staff to ensure all residents are treated with the highest level of courtesy and respect?
  • 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and notifying their family members?

Personalized based on this facility's data


Key Review Excerpts

If you like cockroaches and mice you will love it here!

Family member · 2026☆☆☆☆

The nurses here lack empathy and are extremely insensitive to families. I have NOTHING good to say about this place.

Grandchild of resident · 2022☆☆☆☆

The staff was hilarious and kept me laughing through a fractured knee and ankle from a head on collision. The nurses and CNA's treated me like family

Rehab patient · 2024★★★★★
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Similar to Avg

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
12.1%
MA
13.7%
Bristol
14.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.6%
Worse than Avg
Here
23.6%
US
15.4%
MA
21.3%
Bristol
17.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
19.5%
MA
19.4%
Bristol
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
93.4%
MA
92.4%
Bristol
91.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.6%
Mixed vs Avgs
Here
16.6%
US
14.4%
MA
16.9%
Bristol
20.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.6%
Mixed vs Avgs
Here
22.6%
US
19.4%
MA
21.4%
Bristol
24.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.4%
Worse than Avg
Here
72.4%
US
79.7%
MA
77.7%
Bristol
74.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.0%
Better than Avg
Here
82.0%
US
81.8%
MA
77.6%
Bristol
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
4penalties
Above state avg (8.9)
12 complaint-triggered
$557,805 in fines

This facility shows concerning patterns with recurring violations in protection from abuse/neglect, care planning, and resident safety, with families filing complaints that triggered additional inspections. Recent surveys found high-severity deficiencies in abuse prevention policies and behavioral health services, alongside persistent issues with medication management, infection control, and maintaining professional care standards that have appeared across multiple inspections, though the facility reports corrections for all cited problems.

Feb 9, 2026Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Dec 22, 2025Routine
13
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 28, 2025Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Mar 31, 2025Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 27, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Feb 5, 2025Routine
29
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0740Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0745Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0847Potential for harm · PatternCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

Mar 31, 2025

$14,905

Fine

Feb 5, 2025

$197,905

Fine

May 14, 2024

$157,160

Fine

Feb 27, 2024

$15,092

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fall River Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Next Step Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.9/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Next Step Ma Master Subtenant, LLC

Owner · Organization

100%

Dell'anno, Damian

Owner (parent company)

Stephan, William

Owner (parent company)

Key personnel

Dell'anno, DamianOfficer / DirectorStephan, WilliamOfficer / DirectorNext Step Healthcare LLCManagerMarios, PaulManagerNext Step Healthcare LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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