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Nursing HomeMedicaid

Catholic Memorial Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2446 Highland Avenue, Fall River, MA 02720300 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 18 Google reviews

5
4
3
2
1
Catholic Memorial Home Nursing Home in Fall River, MA — Street View
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What this means for your family

Catholic Memorial Home is highly regarded for its long-term and dementia care, with many families praising the professionalism of the nursing staff. However, because of the serious concerns raised regarding medication availability during end-of-life care, we strongly advise families to verify the facility's hospice protocols and medication management policies before admission.

Google Reviews

Google Reviews

18 reviews on Google
Catholic Memorial Home receives praise for its dedicated nursing staff and supportive environment, particularly in long-term and hospice care settings. However, some families have reported concerns regarding inconsistent compassion among staff members and critical issues with medication availability during end-of-life care.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean10.0Activities10.0Meds2.0Memory8.0Comms9.0ValueN/A

Strengths

  • Professional and proactive nursing staff
  • Supportive long-term dementia care
  • Compassionate end-of-life support
  • Effective and clear communication from case managers

Concerns

  • Inconsistent quality of care and lack of compassion from some staff (mentioned by 2 reviewers)
  • Medication management issues during hospice/end-of-life care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(3)'20(4)'24(3)'26(1)

Distribution · 20 analyzed

5
13
4
3
3
0
2
2
1
2

How They Respond to Reviews

22%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that the level of attention remains consistent across all shifts to maintain the quality of care for every resident?
  • 2I noticed your team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
  • 3Regarding medication management, what specific protocols and double-check systems do you have in place to ensure accuracy, especially for residents receiving hospice or end-of-life care?
  • 4With the recent health inspection findings, what specific steps has the facility taken to address those areas and improve the overall care experience?
  • 5How do you foster a culture of compassion among all staff members to ensure that every resident feels consistently supported and valued?
  • 6Can you walk me through the daily activity schedule and how you tailor those programs to keep residents engaged and socially connected?

Personalized based on this facility's data


Key Review Excerpts

Our family is so thankful for the care our elder has received in the long term care dementia unit. Our loved one is happy, clean and the staff is supportive of our involved family.

Memory care family member · 2024★★★★★

My father is currently at Catholic Memorial and I am so grateful for the care, professionalism, and attention he is getting. His case manager Roseanna is honest and clear with me regarding his conditio

Long-term resident's family · 2020★★★★★

My Mom was here for almost 6 years. I have nothing but good things to say. The care she was given downstairs was good. The staff on unit 7 when she was moved was great.

Long-term resident's family · 2024★★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
34%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.8%
Worse than Avg
Here
29.8%
US
14.4%
MA
16.9%
Bristol
20.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
15.3%
MA
16.4%
Bristol
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
MA
13.7%
Bristol
14.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
15.4%
MA
21.3%
Bristol
17.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.7%
Better than Avg
Here
12.7%
US
19.5%
MA
19.4%
Bristol
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.5%
Mixed vs Avgs
Here
20.5%
US
19.4%
MA
21.4%
Bristol
24.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility55.4%
Worse than Avg
Here
55.4%
US
79.7%
MA
77.7%
Bristol
75.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.7%
Worse than Avg
Here
61.7%
US
81.8%
MA
77.6%
Bristol
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
MA
1.3%
Bristol
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
2penalties
Above state avg (8.9)
2 complaint-triggered
$84,061 in fines

This facility has serious concerns with recurring safety deficiencies, including high-severity abuse protection violations in 2024 and persistent medication management problems across multiple surveys. Families have filed complaints resulting in deficiencies related to care planning and accident prevention. Issues span abuse protection, medication management, and fire safety, with problems appearing to recur rather than being fully resolved between inspections.

Oct 14, 2025Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 17, 2025Routine
10
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 26, 2024Routine
11
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 29, 2022Routine
25
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

Oct 14, 2025

$10,358

Fine

Mar 26, 2024

$84,061

Ownership & Operations

Who Operates This Facility

Owner / Operator

Catholic Memorial Home

Organization Type

nonprofit

Chain Affiliation

Chain Name

Diocesan Health Facilities

Chain Size

5 facilities nationwide

Chain avg rating: 3.6/5 · Rank 4 of 5

Ownership & Management

Key personnel

Joncas, ChristopherContracted Managing EmployeeCadime, LisaW-2 Managing EmployeeDa Cunha, EdgarOfficer / DirectorMitchell, LauraManagerRoque, JoanneManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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