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Nursing HomeMedicaid

Smithville Western Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4110 East Smithville Western Road, Wooster, OH 44691127 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 45 Google reviews

5
4
3
2
1
Smithville Western Care Center Nursing Home in Wooster, OH — Street View
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What this means for your family

While some families report positive experiences with the nursing staff and rehab therapy, there is a recurring pattern of serious concerns regarding administrative responsiveness and neglect of basic patient needs. We strongly recommend visiting in person to observe staff-to-patient ratios and asking specific questions about how they handle medical emergencies and medication management.

Google Reviews

Google Reviews

45 reviews on Google
Smithville Western Care Center receives highly polarized feedback, with many praising the nursing staff's kindness while others report severe neglect and administrative failures. Families frequently cite concerns regarding outdated facilities, poor communication from management, and inconsistent care for residents with complex medical needs. While some visitors find the staff attentive and helpful, others describe a facility that is understaffed and unresponsive to basic patient needs.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities5.0Meds2.0Memory2.0Comms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Effective physical therapy services
  • Helpful admissions and administrative support (in select cases)
  • On-site dialysis availability

Concerns

  • Poor administrative communication and lack of follow-through (mentioned by 3 reviewers)
  • Outdated facility, poor room conditions, and maintenance issues (mentioned by 4 reviewers)
  • Inconsistent care, neglect, and slow response to patient needs (mentioned by 5 reviewers)
  • Poor quality and variety of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'21(4)'23(4)'25(6)'26(6)

Distribution · 44 analyzed

5
26
4
2
3
0
2
3
1
13

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's age, what is your current plan or schedule for room renovations and addressing ongoing maintenance needs?
  • 2I noticed that communication is a high priority for our family; what specific protocols do you have in place to ensure consistent updates and follow-through regarding a resident's daily care?
  • 3With on-site dialysis available, how do you coordinate that specialized care with the rest of the daily nursing and medication management schedule?
  • 4How are you working to improve the variety and nutritional quality of the meal options to ensure residents are satisfied with their dining experience?
  • 5Could you walk me through your process for monitoring response times to call lights, especially during shift changes or overnight hours?
  • 6What specific activities or engagement programs are currently offered to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

My father came here for rehab after major neck surgery — not to be ignored and left to rot in a wheelchair for hours on his first day. Four to six hours, no pain meds, no bathroom help, and no call light in reach.

Rehab patient's family · 2025☆☆☆☆

When she became bedridden and to weak to feed herself, (as well as placed on hospice)they argued with me that the staff didn’t have time to help her eat in her room , she needed to be taken to the dining room.

Long-term resident's family · 2025★★☆☆☆

The staff is great and genuinely seems to care for the patients Out of all the options and my mom has been in several I have to say the Permanent Nursing staff here is amazing

Long-term resident's family · 2022★★★★
Source: 45 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.4%
OH
9.4%
Wayne
14.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.8%
Mixed vs Avgs
Here
15.8%
US
12.1%
OH
28.2%
Wayne
14.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Wayne
88.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
14.4%
OH
5.8%
Wayne
11.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
OH
6.9%
Wayne
12.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
95.5%
OH
94.5%
Wayne
92.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
79.7%
OH
75.6%
Wayne
68.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
OH
78.4%
Wayne
72.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
OH
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (10.1)
10 complaint-triggered
$42,777 in fines

Families have filed complaints triggering inspections, with recent issues in resident care quality and medication management persisting across surveys. The facility shows recurring problems in food safety, fire safety systems, and resident rights protection, though most deficiencies have been corrected when identified. Consider visiting to assess current conditions, as complaint patterns suggest ongoing concerns despite the facility's responsiveness to citations.

Apr 28, 2025Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 15, 2025Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0583Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 31, 2024Complaint
3
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 2, 2024Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0020Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0023Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

Apr 11, 2024Complaint
1
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Feb 8, 2024Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Federal Penalties

Fine

Oct 31, 2024

$42,777

Ownership & Operations

Who Operates This Facility

Owner / Operator

Smithville Western Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sprenger Health Care Systems

Chain Size

12 facilities nationwide

Chain avg rating: 4.0/5 · Rank 11 of 12

Ownership & Management

Owners

Wayne Manor, INC.

Owner · Organization

100%

Bluesky Healthcare INC

Owner (parent company) · Organization

Sprenger Enterprises, INC

Owner (parent company) · Organization

Hutsenpiller, Wendie

Owner (parent company)

Malanowski, Kenneth

Owner (parent company)

Sprenger, Nicole

Owner (parent company)

Sprenger, Tracey

Owner (parent company)

Key personnel

Fox, EmilyOfficer / DirectorKuhn, ShannonOfficer / DirectorMalanowki, BrandonOfficer / DirectorCms & Co. Management Services, INC.ManagerChilds, RobertManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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