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Nursing HomeMedicaid

Orrville Pointe

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

230 South Crown Hill Road, Orrville, OH 4466747 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 15 Google reviews

5
4
3
2
1
Orrville Pointe Nursing Home in Orrville, OH — Street View
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What this means for your family

Orrville Pointe shows significant inconsistency in care quality. While some families report excellent experiences with specific staff, you must prioritize verifying current hygiene standards and management responsiveness during your tour, as multiple reports of neglect and communication barriers are concerning.

Google Reviews

Google Reviews

15 reviews on Google
Orrville Pointe presents a highly polarized experience for families, with recent reviews highlighting significant concerns regarding hygiene, staff turnover, and communication. While some families report positive outcomes and attentive care for their loved ones, others describe serious lapses in basic care, including issues with cleanliness and neglect. Prospective families should be aware of these inconsistencies and conduct a thorough tour before making a decision.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Some staff members described as caring and attentive
  • Effective communication from specific administrative roles
  • Positive experiences reported for long-term residents

Concerns

  • Poor hygiene and sanitation standards (mentioned by 3 reviewers)
  • Inadequate communication and responsiveness from management (mentioned by 3 reviewers)
  • High staff turnover and understaffing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02018(1)2.02021(1)2.02022(4)3.02023(2)4.52024(8)1.02025(1)

Distribution · 18 analyzed

5
10
4
0
3
1
2
1
1
6

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific strategies are in place to ensure consistent, daily attention for my loved one?
  • 2I noticed some feedback regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain sanitation standards throughout the day?
  • 3How does your management team ensure families are kept in the loop, and what is the best way to get a prompt response if we have a concern?
  • 4I see that you sometimes respond to public feedback; how do you use that input to improve the daily experience for your 47 residents?
  • 5With a smaller resident population, what does the daily activity calendar look like to keep everyone engaged and social?
  • 6In the event of a medical emergency, what is your protocol for coordinating care and notifying family members immediately?

Personalized based on this facility's data


Key Review Excerpts

My mom has been there for 3+ months. I have received a lot of assistance from the office and nursing staff. We do a monthly review of her progress and they do things like; make sure she has her hearing aids on, take the food tray to her when she doesn't feel like going to the dining room.

Long-term resident's family · 2023★★★★★

My father was a patient at this facility (Orrville Pointe) for close to 4 months. My father liked a majority of the staff and was treated with respect. He often stated that he was appreciative of their help and made many friends there.

Long-term resident's family · 2022★★★★★

My biggest takeaway from the facility is that it’s filthy. Incredibly strong smell of feces on entire second floor. Father’s potty chair had feces all over it. Bed linen hadn’t been changed in who knows how long

Long-term resident's family · 2021★★☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.68hrs
90%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility80.4%
Worse than Avg
Here
80.4%
US
12.1%
OH
28.2%
Wayne
13.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility52.4%
Worse than Avg
Here
52.4%
US
19.5%
OH
25.4%
Wayne
23.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.4%
OH
9.4%
Wayne
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
14.4%
OH
5.8%
Wayne
11.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility85.8%
Worse than Avg
Here
85.8%
US
93.4%
OH
92.6%
Wayne
88.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Mixed vs Avgs
Here
7.6%
US
15.3%
OH
6.9%
Wayne
12.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Near state avg (10.1)
1 complaint-triggered

This facility has recurring issues with nursing staffing requirements that prompted a family complaint, with the same registered nurse coverage deficiency appearing three times across surveys from 2019 to 2024. The most recent September 2024 inspection revealed significant problems with fire safety systems, infection control programs, and medication management. While all identified deficiencies have correction dates, the pattern of repeated nursing staffing violations and the breadth of recent safety-related issues warrant careful consideration during any visit.

Sep 5, 2024Routine
20
0727Potential for harm · WidespreadResolved (past non-compliance)

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0851Potential for harm · WidespreadResolved (past non-compliance)

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Mar 21, 2024Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Apr 28, 2022Routine
9
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0922Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

May 16, 2019Routine
5
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orrville Pointe

Organization Type

for profit

Chain Affiliation

Chain Name

Jag Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 3.7/5 · Rank 8 of 9

Ownership & Management

Key personnel

Griffiths, JamesOfficer / DirectorGriffiths, JamesOfficer / DirectorJag Healthcare INCManagerOrrville Pointe Re, LLCManagerCole, CaseyManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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