Orrville Pointe
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews

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What this means for your family
Orrville Pointe shows significant inconsistency in care quality. While some families report excellent experiences with specific staff, you must prioritize verifying current hygiene standards and management responsiveness during your tour, as multiple reports of neglect and communication barriers are concerning.
Google Reviews
Google Reviews
15 reviews on Google“Orrville Pointe presents a highly polarized experience for families, with recent reviews highlighting significant concerns regarding hygiene, staff turnover, and communication. While some families report positive outcomes and attentive care for their loved ones, others describe serious lapses in basic care, including issues with cleanliness and neglect. Prospective families should be aware of these inconsistencies and conduct a thorough tour before making a decision.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as caring and attentive
- Effective communication from specific administrative roles
- Positive experiences reported for long-term residents
Concerns
- Poor hygiene and sanitation standards (mentioned by 3 reviewers)
- Inadequate communication and responsiveness from management (mentioned by 3 reviewers)
- High staff turnover and understaffing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific strategies are in place to ensure consistent, daily attention for my loved one?
- 2I noticed some feedback regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain sanitation standards throughout the day?
- 3How does your management team ensure families are kept in the loop, and what is the best way to get a prompt response if we have a concern?
- 4I see that you sometimes respond to public feedback; how do you use that input to improve the daily experience for your 47 residents?
- 5With a smaller resident population, what does the daily activity calendar look like to keep everyone engaged and social?
- 6In the event of a medical emergency, what is your protocol for coordinating care and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been there for 3+ months. I have received a lot of assistance from the office and nursing staff. We do a monthly review of her progress and they do things like; make sure she has her hearing aids on, take the food tray to her when she doesn't feel like going to the dining room.”
“My father was a patient at this facility (Orrville Pointe) for close to 4 months. My father liked a majority of the staff and was treated with respect. He often stated that he was appreciative of their help and made many friends there.”
“My biggest takeaway from the facility is that it’s filthy. Incredibly strong smell of feces on entire second floor. Father’s potty chair had feces all over it. Bed linen hadn’t been changed in who knows how long”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
5
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with nursing staffing requirements that prompted a family complaint, with the same registered nurse coverage deficiency appearing three times across surveys from 2019 to 2024. The most recent September 2024 inspection revealed significant problems with fire safety systems, infection control programs, and medication management. While all identified deficiencies have correction dates, the pattern of repeated nursing staffing violations and the breadth of recent safety-related issues warrant careful consideration during any visit.
Sep 5, 2024Routine20
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Mar 21, 2024Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Apr 28, 2022Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
May 16, 2019Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Orrville Pointe
for profit
Chain Affiliation
Jag Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 8 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit jaghealthcare.com
Medicare data downloads
Original nursing home datasets
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