Accord Care Community Orrville LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (70%)
- High RN turnover (88%)
Bottom 25% in OH · Below recommended RN staffing · No penalties on record
What this means for your family
This facility has a history of deeply polarized feedback, making it essential to conduct an in-person tour during off-hours to observe staffing levels yourself. While some families report a warm, homelike environment, the recurring concerns regarding staffing and basic care standards are significant; we strongly recommend speaking with current residents' families and checking recent state inspection reports before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Accord Care Community Orrville presents a highly polarized environment, with reviews split between glowing praise for staff warmth and severe allegations of neglect. While some families report a homelike atmosphere and attentive care, others describe critical failures including inadequate staffing, poor food quality, and safety concerns. Potential families should be aware of these starkly contrasting experiences when evaluating the facility.”
Quality Themes
Tap a score for detailsStrengths
- Warm and personable nursing staff
- Homelike, inviting environment
- Active engagement in resident activities
- Strong rehabilitation therapy team
Concerns
- Inadequate staffing levels (mentioned by 4 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
- Allegations of neglect and poor hygiene (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the warm and personable nursing staff here; how do you ensure that same level of personal connection is maintained during busy shifts?
- 2Could you tell me more about the daily activity calendar and how you keep residents actively engaged with the community?
- 3What specific steps is the facility taking to improve the dining experience and nutritional variety for the residents?
- 4With the recent focus on facility improvements, what specific plans are in place to enhance the cleanliness and upkeep of the resident rooms and common areas?
- 5How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing! They treat my dad like he is their family too! They always make sure he’s getting his meals and they are including him in activities, which is very important because my dad is nonverbal, for the most part.”
“If you are a healthcare professional this place is a risk to your license. If your family member is here 911 them out until you can get them better placement.”
“Never enough employees. Poor food quality, residents not getting bathed, rehabilitation not being done, and people having constant falls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 65 deficiencies over 9 surveys, including 21 triggered by families filing complaints. Major recurring issues include medication management errors, inadequate nursing staffing, problems with care planning and assessment, and nutrition/dietary deficiencies. Recent complaints in 2024-2025 involved pain management, pressure sore care, and safety violations. While the facility corrects violations when cited, the persistent complaint pattern suggests ongoing care quality concerns families should investigate thoroughly before choosing this facility.
Dec 4, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 31, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Mar 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Feb 11, 2025Complaint4
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Accord Care Community Orrville LLC
for profit
Ownership & Management
Owners
Accord Care Snf LLC
Owner · Organization
D'amico, Daniel
Owner (parent company)
Ryder, Gwynn
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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