Glendora Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (62%)
Bottom 25% in OH · Below recommended RN staffing · Worst in DIVINE HEALTHCARE MANAGEMENT chain · $17,080 in fines
What this means for your family
While many families report a warm, home-like environment, there are serious, recurring reports of medical incompetence and neglect. When touring, ask specifically about the training of staff on specialized medical equipment and verify the facility's policy for tracking personal belongings to avoid the issues noted by other families.
Google Reviews
Google Reviews
36 reviews on Google“Glendora Health Care Center receives highly polarized feedback, with many reviewers praising the staff's warmth and the facility's peaceful, country-like setting. However, other families report critical failures in basic care, including issues with lost personal items, inadequate handling of medical equipment, and concerns regarding patient hygiene and safety.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly nursing staff
- Beautiful, peaceful country setting
- Effective physical therapy department
- Clean and well-maintained facility
Concerns
- Neglect of basic patient needs and hygiene (mentioned by 3 reviewers)
- Inadequate medical training or equipment knowledge (mentioned by 2 reviewers)
- Loss of personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's peaceful country setting, what specific daily activities or outdoor programs are available to help residents feel engaged and connected?
- 2I noticed the facility has a dedicated physical therapy department; how do you ensure that staff are fully trained and confident in using the specialized equipment for resident rehabilitation?
- 3How does your team handle the laundry and personal items tracking process to ensure that residents' clothing and belongings are kept organized and accounted for?
- 4With the current focus on improving medication management, could you walk me through the safety protocols and oversight measures you have in place to ensure accuracy?
- 5How do you maintain consistent communication with families regarding a resident's daily hygiene needs and overall well-being, especially when changes in care are required?
- 6I saw that you have responded to some feedback online; how does your leadership team use family input to implement meaningful improvements in the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“My dad was so well taken care of during his nearly four years there! His last days were spent with people who cared for him and about him. At that time, he was immobile and couldn't speak, but he was always clean and dry, and they made sure his legs were positioned so he wouldn't get bedsores.”
“My father requires a feeding machine, no one on site knew how the machine operated. I had to fix the machine myself while the on staff nurse was watching you tube videos to figure out why it was not functioning.”
“They let the residents rome around even though for example my husband having memory and confusion problems. Not sure they even looked. When it was time for him to come home half of his clothes were missing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 12 deficiencies, including serious concerns about resident protection from abuse and neglect. The facility shows persistent problems with safety standards, medication management, and food safety across multiple years, though all violations have been corrected. Care planning and nursing competency issues also recur regularly, suggesting ongoing challenges with basic care coordination and staff preparedness.
Mar 19, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 12, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 24, 2024Routine23
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Sep 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 3, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 7, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jul 3, 2024
$17,080
Ownership & Operations
Who Operates This Facility
Glendora Health Care Center
for profit
Chain Affiliation
Divine Healthcare Management
9 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 8 (Worst)
Ownership & Management
Owners
Progressive 3 Opco Holdco LLC
Owner · Organization
Amf Ohio Holdings LLC
Owner (parent company) · Organization
Apex Healthcare Group LLC
Owner (parent company) · Organization
Divine Progressive Holdco LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Divine Holdings LLC
Owner (parent company) · Organization
Goldstar Ohio Associates LLC
Owner (parent company) · Organization
Gsfb Partners LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit divinehoneytown.com
Medicare data downloads
Original nursing home datasets
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