Nursing HomeMedicaid Needs closer review

Glendora Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1552 North Honeytown Road, Wooster, OH 44691|49 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 38 Google reviews

(330) 264-0912 Directions Website

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6flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (2/5 stars)
1 Medicare penalty on record
Above-median findings in the latest survey (16 vs median 8)
Staff turnover reported at 64%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 79% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 16 findings, above the OH average of 10.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

45 public Google reviews available

Glendora Health Care Center receives highly polarized feedback, with many reviewers praising the staff's warmth and the facility's peaceful, country-like setting. However, other families report critical failures in basic care, including issues with lost personal items, inadequate handling of medical equipment, and concerns regarding patient hygiene and safety.

Quality Themes

Tap a score for details

Strengths

Warm and friendly nursing staff
Beautiful, peaceful country setting
Effective physical therapy department
Clean and well-maintained facility

Concerns

Neglect of basic patient needs and hygiene (mentioned by 3 reviewers)
Inadequate medical training or equipment knowledge (mentioned by 2 reviewers)
Loss of personal belongings and clothing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 45 analyzed

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's peaceful country setting, what specific daily activities or outdoor programs are available to help residents feel engaged and connected?
2I noticed the facility has a dedicated physical therapy department; how do you ensure that staff are fully trained and confident in using the specialized equipment for resident rehabilitation?
3How does your team handle the laundry and personal items tracking process to ensure that residents' clothing and belongings are kept organized and accounted for?
4With the current focus on improving medication management, could you walk me through the safety protocols and oversight measures you have in place to ensure accuracy?
5How do you maintain consistent communication with families regarding a resident's daily hygiene needs and overall well-being, especially when changes in care are required?
6I saw that you have responded to some feedback online; how does your leadership team use family input to implement meaningful improvements in the quality of care?

Personalized based on this facility's data

Key Review Excerpts

“My dad was so well taken care of during his nearly four years there! His last days were spent with people who cared for him and about him. At that time, he was immobile and couldn't speak, but he was always clean and dry, and they made sure his legs were positioned so he wouldn't get bedsores.”

Long-term resident's family · 2023★★★★★

“My father requires a feeding machine, no one on site knew how the machine operated. I had to fix the machine myself while the on staff nurse was watching you tube videos to figure out why it was not functioning.”

Resident's family · 2025★☆☆☆☆

“They let the residents rome around even though for example my husband having memory and confusion problems. Not sure they even looked. When it was time for him to come home half of his clothes were missing.”

Resident's family · 2024★☆☆☆☆

Source: 45 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.60hrs

79%

Registered nurses for medical care

Total Nursing

3.53hrs

86%

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility86.7%

Worse than Avg

Here

86.7%

12.1%

28.2%

Wayne

28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility39.2%

Worse than Avg

Here

39.2%

19.5%

25.4%

Wayne

31.4%

Residents whose walking got worse

↓ Lower is better

This Facility7.9%

Mixed vs Avgs

Here

7.9%

15.3%

6.9%

Wayne

9.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility16.5%

Worse than Avg

Here

16.5%

15.5%

9.4%

Wayne

9.8%

Residents needing more daily help over time

↓ Lower is better

This Facility8.2%

Mixed vs Avgs

Here

8.2%

14.4%

5.8%

Wayne

6.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility16.4%

Better than Avg

Here

16.4%

19.4%

21.6%

Wayne

22.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.3%

Better than Avg

Here

91.3%

81.8%

78.4%

Wayne

84.1%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility76.0%

Mixed vs Avgs

Here

76.0%

79.8%

75.6%

Wayne

77.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Wayne

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

62findings in history

1penalty

Latest survey: 16 · well above OH avg (10.1)

13 complaint-triggered findings

$17,080 in fines

Families have filed complaints triggering 12 deficiencies, including serious concerns about resident protection from abuse and neglect. The facility shows persistent problems with safety standards, medication management, and food safety across multiple years, though all violations have been corrected. Care planning and nursing competency issues also recur regularly, suggesting ongoing challenges with basic care coordination and staff preparedness.

Mar 19, 2026Complaint1 finding

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Feb 12, 2025Complaint2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 24, 2024Routine23 findings

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Sep 24, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 3, 2024Complaint2 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Nov 7, 2023Complaint4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Jul 3, 2024

$17,080

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glendora Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Divine Healthcare Management

Chain Size

9 facilities nationwide

Chain avg rating: 2.3/5 · Rank 6 of 8 (Lowest rating)

Ownership & Management

Owners

Progressive 3 Opco Holdco LLC

Owner · Organization

100%

Amf Ohio Holdings LLC