West View Healthy Living
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews

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What this means for your family
West View Healthy Living offers strong rehabilitation services and a clean environment, making it a viable option for many families. However, given the reports of inconsistent staff behavior and agency reliance, we recommend visiting during off-hours and asking specifically about their staff-to-resident ratios and how they manage agency personnel.
Google Reviews
Google Reviews
29 reviews on Google“West View Healthy Living is generally regarded as a clean and caring environment, with many families praising the compassionate staff and effective rehabilitation services. However, there is a notable divide in experiences, as some reviewers report concerns regarding staff professionalism, potential neglect, and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy department
- Engaging activities and wellness classes
Concerns
- Reports of rude or unprofessional behavior by staff and aides (mentioned by 3 reviewers)
- Allegations of neglect or poor hygiene standards (mentioned by 2 reviewers)
- Staffing issues including reliance on agency workers and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have 93 residents, how do you ensure consistent, personalized care when utilizing agency staff to supplement your team?
- 2I’ve read great things about your wellness classes; could you walk me through what a typical week of activities looks like for a new resident?
- 3How does your leadership team foster a culture of professionalism and warmth among the nursing staff to ensure every resident feels respected?
- 4With your rehabilitation department being a noted strength, how do you coordinate that therapy with the daily nursing care to ensure a seamless recovery process?
- 5What specific protocols do you have in place to maintain high hygiene standards and ensure residents receive timely assistance when they call for help?
- 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when the primary administrative team is off-site?
Personalized based on this facility's data
Key Review Excerpts
“Admission Director Tina Grassman is wonderful. She worked diligently both with Cleveland Clinic Hospital and our family to allow my father into the rehabilitation center.”
“My husband has been in Westview for almost two years due to MS. His and my experiences have been nothing but excellent! It is always clean and the staff is very caring.”
“The staff was so good with my mom. They took very good care of her. The administration lady was so nice. The therapist was so nice. The social worker was really nice.. The nurses and aids are amazing.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West View Healthy Living has a concerning pattern of recurring safety issues, with families filing complaints that triggered investigations into infection control and abuse prevention. The facility struggles most with fire safety systems, infection control, and medication management, with some problems persisting across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the repeated nature of safety violations warrants careful consideration during your visit.
Jan 30, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 20, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 19, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 1, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 29, 2022Routine16
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 19, 2019Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
West View Healthy Living
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit wvhl.healthcare
Medicare data downloads
Original nursing home datasets
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