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Nursing HomeMedicaid

West View Healthy Living

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1715 Mechanicsburg Road, Wooster, OH 4469193 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 29 Google reviews

5
4
3
2
1
West View Healthy Living Nursing Home in Wooster, OH — Street View
Street View

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What this means for your family

West View Healthy Living offers strong rehabilitation services and a clean environment, making it a viable option for many families. However, given the reports of inconsistent staff behavior and agency reliance, we recommend visiting during off-hours and asking specifically about their staff-to-resident ratios and how they manage agency personnel.

Google Reviews

Google Reviews

29 reviews on Google
West View Healthy Living is generally regarded as a clean and caring environment, with many families praising the compassionate staff and effective rehabilitation services. However, there is a notable divide in experiences, as some reviewers report concerns regarding staff professionalism, potential neglect, and inconsistent care quality.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean8.0Activities9.0MedsN/AMemoryN/AComms8.0Value7.0

Strengths

  • Compassionate and caring nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation therapy department
  • Engaging activities and wellness classes

Concerns

  • Reports of rude or unprofessional behavior by staff and aides (mentioned by 3 reviewers)
  • Allegations of neglect or poor hygiene standards (mentioned by 2 reviewers)
  • Staffing issues including reliance on agency workers and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'16(3)'19(1)'22(4)'24(8)'26(3)

Distribution · 31 analyzed

5
23
4
2
3
3
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that you have 93 residents, how do you ensure consistent, personalized care when utilizing agency staff to supplement your team?
  • 2I’ve read great things about your wellness classes; could you walk me through what a typical week of activities looks like for a new resident?
  • 3How does your leadership team foster a culture of professionalism and warmth among the nursing staff to ensure every resident feels respected?
  • 4With your rehabilitation department being a noted strength, how do you coordinate that therapy with the daily nursing care to ensure a seamless recovery process?
  • 5What specific protocols do you have in place to maintain high hygiene standards and ensure residents receive timely assistance when they call for help?
  • 6How do you handle medical emergencies or urgent health changes during evening and weekend hours when the primary administrative team is off-site?

Personalized based on this facility's data


Key Review Excerpts

Admission Director Tina Grassman is wonderful. She worked diligently both with Cleveland Clinic Hospital and our family to allow my father into the rehabilitation center.

Rehab patient family member · 2026★★★★★

My husband has been in Westview for almost two years due to MS. His and my experiences have been nothing but excellent! It is always clean and the staff is very caring.

Long-term resident's family · 2016★★★★★

The staff was so good with my mom. They took very good care of her. The administration lady was so nice. The therapist was so nice. The social worker was really nice.. The nurses and aids are amazing.

Rehab patient family member · 2023★★★★★
Source: 29 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
12.1%
OH
28.2%
Wayne
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility77.3%
Worse than Avg
Here
77.3%
US
93.4%
OH
92.6%
Wayne
89.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
15.3%
OH
6.9%
Wayne
11.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
OH
25.4%
Wayne
23.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
OH
21.6%
Wayne
20.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.3%
Mixed vs Avgs
Here
14.3%
US
14.4%
OH
5.8%
Wayne
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility56.7%
Worse than Avg
Here
56.7%
US
79.7%
OH
75.6%
Wayne
69.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.1%
Mixed vs Avgs
Here
75.1%
US
81.8%
OH
78.4%
Wayne
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
OH
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (10.1)
5 complaint-triggered

West View Healthy Living has a concerning pattern of recurring safety issues, with families filing complaints that triggered investigations into infection control and abuse prevention. The facility struggles most with fire safety systems, infection control, and medication management, with some problems persisting across multiple surveys from 2019 to 2025. While all deficiencies show correction dates, the repeated nature of safety violations warrants careful consideration during your visit.

Jan 30, 2025Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 20, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 19, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 1, 2023Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Sep 29, 2022Routine
16
0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Sep 19, 2019Routine
9
0607Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West View Healthy Living

Organization Type

nonprofit

Ownership & Management

Key personnel

Force, MichaelOfficer / DirectorHall, BonnieManagerHill, ErinManagerJech, DanielManagerOleghe, EfewongbeManager
Source: Medicare provider data

Contact

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References & Resources

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