Avenue at Wooster
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 200 Google reviews
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What this means for your family
While the facility is physically beautiful and offers effective physical therapy, the recurring reports of neglect and medication errors are significant red flags. We strongly advise families to conduct unannounced visits, specifically during weekends or evenings, to observe staffing levels and response times firsthand before committing.
Google Reviews
Google Reviews
200 reviews on Google“Avenue at Wooster receives highly polarized feedback, with a large volume of five-star reviews praising the facility's aesthetic, cleanliness, and specific staff members. However, critical reviews from families describe severe concerns regarding patient neglect, medication errors, unresponsiveness to call lights, and poor management communication. Families considering this facility should weigh the positive reports of physical therapy and facility appearance against serious allegations of substandard nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and attentive individual staff members
- Welcoming reception and administrative atmosphere
Concerns
- Neglect and poor basic care (ignored call lights, bed sores, hygiene issues) (mentioned by 6 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor management communication and lack of responsiveness to family concerns (mentioned by 4 reviewers)
- Poor food quality (cold, processed, unhealthy) (mentioned by 3 reviewers)
- Understaffing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 203 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding response times to call lights, what is the current protocol and expected timeframe for staff to assist a resident when they need help?
- 2Can you walk me through the process for how family members are kept informed about their loved one's care plan, especially when there are changes in health or medication?
- 3I noticed the facility has a modern, clean environment; how do you ensure that high standard of cleanliness and basic personal hygiene care is maintained consistently for every resident?
- 4What steps are being taken to improve the variety and quality of the dining experience, and are there options for residents who have specific nutritional needs or preferences?
- 5With the current staffing levels, how does the team ensure that residents receive adequate one-on-one attention throughout the day and evening?
- 6What kind of daily activities or social events are currently being prioritized to help residents stay engaged and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“My husband was just discharged from this facility. We will not be returning. He fell due to staff negligence of not ensuring that his bed wheels were locked. I was told of the fall by my husband the next morning. No call from staff.”
“My loved one has been repeatedly hospitalized for preventable issues and left sitting in agony for days until our family intervened. Basic care is non-existent: call lights are ignored for hours, potty seats are left full, the food is terrible, and the room is disgusting.”
“I went up to visit my grandma last night, walked into her room and her medicine that is supposed to be crushed, was sitting whole on the top of her pop can. I took it to the nurse who acted like she wasn’t sure why it was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avenue at Wooster shows a concerning pattern with families filing complaints about serious issues including pressure ulcer care, accident prevention, and abuse reporting. The facility has recurring problems across nutrition and dietary services, resident care quality, and safety protocols that have persisted through multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated nature of core care issues suggests ongoing challenges with maintaining consistent quality standards.
Mar 5, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Mar 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 22, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 14, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Ownership & Operations
Who Operates This Facility
Avenue at Wooster
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 11
Ownership & Management
Owners
Flank, Eitan
Owner
Flank, Liat
Owner
Flank, Matan
Owner
Flank, Shaul
Owner
Sausen, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit avenueatwooster.com
Medicare data downloads
Original nursing home datasets
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