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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 197 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Avenue at Wooster has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about neglect and poor basic care (ignored call lights, bed sores, hygiene issues) (mentioned by 6 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Avenue at Wooster receives highly polarized feedback, with a large volume of five-star reviews praising the facility's aesthetic, cleanliness, and specific staff members. However, critical reviews from families describe severe concerns regarding patient neglect, medication errors, unresponsiveness to call lights, and poor management communication. Families considering this facility should weigh the positive reports of physical therapy and facility appearance against serious allegations of substandard nursing care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 203 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My husband was just discharged from this facility. We will not be returning. He fell due to staff negligence of not ensuring that his bed wheels were locked. I was told of the fall by my husband the next morning. No call from staff.”
“My loved one has been repeatedly hospitalized for preventable issues and left sitting in agony for days until our family intervened. Basic care is non-existent: call lights are ignored for hours, potty seats are left full, the food is terrible, and the room is disgusting.”
“I went up to visit my grandma last night, walked into her room and her medicine that is supposed to be crushed, was sitting whole on the top of her pop can. I took it to the nurse who acted like she wasn’t sure why it was there.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Avenue at Wooster shows a concerning pattern with families filing complaints about serious issues including pressure ulcer care, accident prevention, and abuse reporting. The facility has recurring problems across nutrition and dietary services, resident care quality, and safety protocols that have persisted through multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the repeated nature of core care issues suggests ongoing challenges with maintaining consistent quality standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Avenue at Wooster
for profit
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 11
Owners
Flank, Eitan
Owner
Flank, Liat
Owner
Flank, Matan
Owner
Flank, Shaul
Owner
Sausen, Joel
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
197 reviews from families & visitors
Official Website
Visit avenueatwooster.com
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Original nursing home datasets
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