Smith Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 55 Google reviews
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What this means for your family
Smith Village offers high-quality rehab and independent living, but families of residents with advanced dementia should look elsewhere due to reported gaps in memory care support. When touring, pay close attention to how the admissions staff communicates with you, as several families have reported dismissive or rude interactions during the intake process.
Google Reviews
Google Reviews
55 reviews on Google“Smith Village is highly regarded for its independent living and rehab services, with many families praising the compassionate staff and high-quality care. However, the facility faces significant criticism regarding its memory care unit, specifically concerning the handling of behavioral issues and a perceived lack of specialized training. Prospective families should be aware of a pattern of complaints regarding rude or dismissive communication from the admissions and sales staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality rehabilitation services
- Clean and well-maintained facilities
- Engaging activities and community atmosphere
Concerns
- Inadequate support for advanced memory care/dementia residents (mentioned by 2 reviewers)
- Rude, dismissive, or condescending communication from admissions/sales staff (mentioned by 3 reviewers)
- Unprofessional conduct by specific nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high staffing rating, how does your team ensure that this consistent level of care is maintained during shift changes or when specific staff members are away?
- 2I noticed that the facility has received some feedback regarding communication styles; what steps is the leadership team taking to ensure that families feel heard and supported by the admissions and administrative staff?
- 3For residents requiring memory support, what specialized training or additional resources are in place to ensure they receive the focused attention they need?
- 4Since you actively respond to feedback online, how do you incorporate that resident and family input into your day-to-day operations and staff training?
- 5Could you walk me through how your team handles urgent medical needs or changes in a resident's condition, especially during the overnight hours?
- 6With such a strong emphasis on community atmosphere, what are some of the most popular daily activities that help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff care, food, atmosphere everything was perfect! I wish she could stay full time.”
“The CNAs Andrea Smith and Janzell Smith went well beyond the call of duty. They were professional, friendly, compassionate, helped my dad with everything. and most importantly------made him feel special!”
“Smith Village is wonderful, great staff led by excellent executive director. Very good food. When she died, staff came to her wake. Also treated my mom's cat quite well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Smith Village, with recurring issues in accident prevention, resident rights, and food safety appearing across recent surveys. The facility shows a pattern of safety hazards requiring supervision, problems with respecting resident preferences and dignity, and repeated food storage and preparation violations. While all deficiencies show correction plans, the persistent nature of accident prevention and food safety issues across multiple years suggests ongoing challenges in maintaining consistent care standards.
Jan 21, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 26, 2025Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Sep 19, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Apr 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Jan 21, 2026
18-day denial
Ownership & Operations
Who Operates This Facility
Smith Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit smithvillage.org
Medicare data downloads
Original nursing home datasets
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