Mercy Circle
Strong Medicare quality ratings; families often praise warm, compassionate nursing and support staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
Mercy Circle is highly regarded for its compassionate memory care and effective rehabilitation services. However, because some families have reported inconsistencies in medication management and staff responsiveness, we recommend you observe the floor during a weekend visit and ask specifically about their protocols for monitoring residents in common areas.
Google Reviews
Google Reviews
26 reviews on Google“Mercy Circle is widely praised for its warm, compassionate staff and well-maintained, clean environment, with many families highlighting excellent physical therapy and memory care services. However, some reviewers have reported significant inconsistencies in daily care, specifically regarding medication management, toileting response times, and professional conduct on the rehab floor.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and support staff
- Clean, well-maintained, and elegant facility
- Effective physical therapy department
- Strong, faith-based leadership
Concerns
- Inconsistent medication management and care procedures (mentioned by 2 reviewers)
- Slow or unresponsive staff regarding basic resident needs like toileting (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong faith-based leadership, how are spiritual or community-based activities integrated into the daily schedule for residents?
- 2With the physical therapy department being a highlighted strength, how do you coordinate those sessions with a resident's daily routine to ensure they stay active?
- 3Could you walk me through the current protocols for medication administration and how you ensure consistency and accuracy for each resident?
- 4When a resident requires immediate assistance with basic needs like toileting, what is the standard process for staff to respond and ensure timely support?
- 5How does your nursing team communicate with families regarding changes in a resident's medical status or any adjustments to their care plan?
- 6Since you maintain a smaller capacity of 23 residents, how does this size influence the level of personalized attention each individual receives throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Mercy Circle is a small neighborhood family community of caretakers who build strong relationships with their patients and their patients’ families. The care is excellent and personal.”
“The staff is kind and knowledgeable. Every person we came in contact with was wonderful from the front desk staff to nursing and assistants, along with the social workers, recreation and kitchen staff.”
“Residents are left unattended even in dining area. Dispensing of medication (eps. pain meds) is inconsistent. Floor head nurse is extremely unprofessional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 11 measures
8
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mercy Circle has recurring issues with fire safety systems and infection control that persist across multiple surveys, with families filing four complaint reports about care concerns including medication management and resident safety. The facility shows repeated problems with sprinkler systems, fire drills, and smoke barriers, alongside ongoing deficiencies in infection prevention and dietary operations. While all violations have reported correction dates, the pattern of recurring fire safety and infection control problems across 2023-2025 surveys suggests systemic challenges that warrant careful consideration.
Sep 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 6, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 26, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 31, 2023Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Mercy Circle
nonprofit
Ownership & Management
Owners
Sisters of Mercy of the Americas West Midwest Community INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit mercycircle.org
Medicare data downloads
Original nursing home datasets
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