Avantara Evergreen Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 206 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 11.0)
- High staff turnover (66%)
- High RN turnover (72%)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Worst in LEGACY HEALTHCARE chain · $351,352 in fines
What this means for your family
While the facility's rehab therapy team is frequently praised, the recurring reports of severe neglect, slow response times, and communication failures are critical red flags. If you consider this facility, you must maintain a daily, in-person presence to ensure your loved one's basic needs are met and to monitor their care directly.
Google Reviews
Google Reviews
206 reviews on Google“Avantara Evergreen Park receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unprofessional staff behavior. While some rehab patients praise the therapy department and facility aesthetics, a significant number of reviewers describe dangerous conditions, including slow call-light response times, hygiene issues, and theft of personal property.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Clean and well-maintained facility appearance
- Some staff members are described as kind and attentive
Concerns
- Neglect and slow response to call lights (mentioned by 14 reviewers)
- Poor communication and difficulty reaching management (mentioned by 11 reviewers)
- Unprofessional, rude, or uncaring staff (mentioned by 12 reviewers)
- Hygiene and cleanliness issues (linens, bedsores, showers) (mentioned by 7 reviewers)
- Theft of personal property (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is quite active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the size of the facility, what is the specific process for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
- 3Many families are concerned about personal property; what specific security measures or inventory protocols do you have in place to protect a resident's belongings?
- 4Since your therapy department is highly regarded, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of scheduled sessions?
- 5How do you ensure consistent hygiene standards and daily assistance with showers, particularly when staffing levels fluctuate?
- 6With your current staffing ratings, how does the nursing team manage medication administration to ensure accuracy and timely delivery for every resident?
Personalized based on this facility's data
Key Review Excerpts
“When asked for assistance she's told that they're busy and will back and return 70 minutes later. As a newly amputated patient when pressing the call light for assistance she's asked, 'Why you keep hitting the call light?'”
“Everything you read about neglect, rude staff, slow responses and gaslighting holds solid truth. If you do have a family member entering into this facility, the first thing I would advise is to stop at the front desk and pull every single business card you can get”
“The rehab staff here really know their stuff and keep you motivated every step of the way. A supportive and uplifting place to heal and regain strength.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering over half the deficiencies at this facility, indicating ongoing resident and family concerns. The most recurring problems involve accident prevention and resident safety, proper treatment and care delivery, and medication management. While all deficiencies show correction dates, the persistent pattern of safety violations and frequent complaints suggests systemic care quality issues that families should carefully investigate before considering placement.
Mar 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jan 4, 2026Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
May 23, 2025Routine12
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Sep 7, 2025
$37,570
Fine
May 23, 2025
$49,350
Fine
Sep 27, 2024
$90,060
Fine
May 17, 2024
$30,056
Fine
Sep 28, 2023
$13,258
Fine
Sep 5, 2023
$4,545
Fine
Aug 14, 2023
$12,587
Ownership & Operations
Who Operates This Facility
Avantara Evergreen Park
for profit
Chain Affiliation
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 80 of 89 (Worst)
Ownership & Management
Owners
Rajchenbach 2015 Family Trust
Owner · Organization
Friedman, Susan
Owner
Rajchenbach, Chaim
Owner
Shabat, Menachem
Owner
Shabat, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit avantaraevergreenpark.com
Medicare data downloads
Original nursing home datasets
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