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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 218 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 98% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 18 findings, above the IL average of 12.0. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Avantara Evergreen Park receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unprofessional staff behavior. While some rehab patients praise the therapy department and facility aesthetics, a significant number of reviewers describe dangerous conditions, including slow call-light response times, hygiene issues, and theft of personal property.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 229 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“When asked for assistance she's told that they're busy and will back and return 70 minutes later. As a newly amputated patient when pressing the call light for assistance she's asked, 'Why you keep hitting the call light?'”
“Everything you read about neglect, rude staff, slow responses and gaslighting holds solid truth. If you do have a family member entering into this facility, the first thing I would advise is to stop at the front desk and pull every single business card you can get”
“The rehab staff here really know their stuff and keep you motivated every step of the way. A supportive and uplifting place to heal and regain strength.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed numerous complaints triggering over half the deficiencies at this facility, indicating ongoing resident and family concerns. The most recurring problems involve accident prevention and resident safety, proper treatment and care delivery, and medication management. While all deficiencies show correction dates, the persistent pattern of safety violations and frequent complaints suggests systemic care quality issues that families should carefully investigate before considering placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Apr 30, 2026
$72,090
Fine
Sep 7, 2025
$37,570
Fine
May 23, 2025
$32,078
Fine
Sep 27, 2024
$90,060
Fine
May 17, 2024
$30,056
Fine
Sep 28, 2023
$13,258
Fine
Sep 5, 2023
$4,545
Fine
Aug 14, 2023
$12,587
Avantara Evergreen Park
for profit
Legacy Healthcare
89 facilities nationwide
Chain avg rating: 3.0/5 · Rank 80 of 89 (Lowest rating)
Owners
Rajchenbach 2015 Family Trust
Owner · Organization
Friedman, Susan
Owner
Rajchenbach, Chaim
Owner
Shabat, Menachem
Owner
Shabat, Ronald
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
218 reviews from families & visitors
Official Website
Visit avantaraevergreenpark.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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