Aliya on 87th
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 140 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 11.0)
- High staff turnover (57%)
Below average in IL · Critically understaffed (RN) · Below chain average · $231,981 in fines
What this means for your family
While the admissions team is highly effective and the therapy department is well-regarded, there are consistent, serious reports regarding hygiene and staff responsiveness. When touring, we strongly recommend visiting unannounced and specifically asking to see the patient rooms and nursing stations to verify cleanliness and staffing levels for yourself.
Google Reviews
Google Reviews
140 reviews on Google“Aliya on 87th receives highly polarized feedback, with many families praising the admissions and customer service team—specifically Margo Miller—for their warmth and thoroughness during tours. However, there are recurring, serious reports of neglect, including issues with hygiene, slow response times to call lights, and poor communication regarding medical care. While some residents report successful rehab outcomes, others describe a facility that struggles with basic staffing and cleanliness standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised admissions and customer service staff
- Effective physical therapy department
- Clean and well-maintained common areas
- Professional and attentive administrative support
Concerns
- Poor hygiene and strong odors of urine (mentioned by 6 reviewers)
- Understaffing and slow response to call lights (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/doctors (mentioned by 4 reviewers)
- Inadequate medical management and neglect of patient needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the recent challenges with staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents receive timely assistance?
- 3Some families have expressed concerns regarding facility hygiene and odors; what is your current housekeeping schedule and deep-cleaning protocol for resident rooms and common areas?
- 4Since medication management is a top priority for us, could you walk us through your process for ensuring accuracy and how you keep families informed about any changes to a resident's medical status?
- 5What steps are being taken to address the recent CMS health inspection findings to ensure the facility meets higher standards of care moving forward?
- 6How does the physical therapy team coordinate with the nursing staff to ensure that a resident’s progress in therapy is supported throughout the rest of their day?
Personalized based on this facility's data
Key Review Excerpts
“Within two days of admission she had decompensated to the extent of experiencing a brain bleed from incompetent management of diagnosed hypertension. A nurse informed me blood pressure medication hadn't arrived at admission.”
“I have not walked in over a year do to a fall at home...I've been here 3 months...I am walking with a walker, getting out of bed, dressing myself..they had to put up with my anxiety, depression and panic attacks.”
“My mom was recovering here and every time I came to see her she had a soak diaper that I had to change her several times and the bed was soaked with urine. Nurse came in after it was done. Her excuse was they were on break.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints resulting in 32 of the 84 total deficiencies, with recurring issues in accident prevention, daily care assistance, and medication management. The facility shows persistent problems with maintaining safe environments and preventing falls across multiple surveys from 2023 through 2026. While all deficiencies are marked as corrected, the repeated nature of safety violations suggests ongoing challenges with consistent care quality and supervision.
Jan 22, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 12, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 18, 2024
$129,471
Fine
Oct 31, 2023
$102,510
Payment Denial
Oct 31, 2023
59-day denial
Ownership & Operations
Who Operates This Facility
Aliya on 87th
for profit
Chain Affiliation
Aliya Healthcare
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 5 of 9
Ownership & Management
Owners
Aliya Five Holdings LLC
Owner · Organization
Aliya Five Member a LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit aliyahc.com
Medicare data downloads
Original nursing home datasets
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