Belhaven Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (28 vs median 11.0)
- High RN turnover (58%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in INFINITY HEALTHCARE CONSULTING chain · $319,575 in fines
What this means for your family
This facility has a high volume of concerning reports regarding basic patient hygiene, neglect, and staff responsiveness. We strongly advise families to look elsewhere, or if you must consider this facility, conduct an unannounced visit to check for cleanliness and observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
84 reviews on Google“Belhaven Nursing & Rehab Center is the subject of numerous, severe complaints from families regarding neglect, poor hygiene, and a pervasive odor of urine throughout the facility. While a small minority of reviewers report positive experiences, the overwhelming pattern of feedback highlights significant issues with staff responsiveness, communication, and basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Select individual nursing staff members
- Some positive experiences with rehab therapy
- Clean environment reported by a small minority
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 12 reviewers)
- Poor hygiene and pervasive odor of urine (mentioned by 9 reviewers)
- Unresponsive or rude administrative/phone staff (mentioned by 11 reviewers)
- Neglect of basic patient needs (feeding, turning, hygiene) (mentioned by 8 reviewers)
- Facility maintenance issues (bugs, water leaks, dirty rooms) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for families, could you walk me through your current staffing ratios and how you ensure call lights are answered promptly during all shifts?
- 2I noticed some concerns regarding facility maintenance and cleanliness; what is your current protocol for deep cleaning rooms and addressing building maintenance issues like leaks or pest control?
- 3How does your team ensure that residents receive consistent support with daily hygiene, turning, and feeding, especially for those who require more hands-on assistance?
- 4Communication is very important to us; what is the best way for family members to reach administrative staff for updates, and how do you handle concerns or feedback from families?
- 5Could you describe the daily activity schedule for residents and how you tailor these programs to keep residents engaged and active throughout the week?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your specific process for stabilizing the resident and notifying their family members?
Personalized based on this facility's data
Key Review Excerpts
“My sister went into Belhaven walking and without any skin breakdown..She left with a stage 4 bed sore and is unable to walk.”
“The entire building smells like urine. Patients belongings are lost. The dementia patients are treated terrible with lack of hygiene care, unbalanced meals and poorly maintained facilities.”
“I requested that she not come back to my room but she still continued to come back she apologized. There were times the staff would not respond to my call light. I would hear people crying out for help and no one would come.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering nearly half of the 130 deficiencies, with persistent problems in accident prevention, wound care, and abuse/neglect protection occurring across multiple years. The facility shows ongoing struggles with basic care quality, medication management, and maintaining safe environments, though all violations report correction dates. Given the frequency and recurrence of serious care issues, families should carefully evaluate whether this facility can meet their loved one's needs.
Mar 20, 2026Complaint6
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 17, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 18, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 27, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Feb 25, 2025
$32,096
Fine
Jan 3, 2025
$113,764
Fine
Sep 30, 2024
$87,155
Payment Denial
Sep 30, 2024
28-day denial
Fine
Mar 1, 2024
$58,095
Payment Denial
Mar 1, 2024
14-day denial
Fine
Nov 3, 2023
$28,958
Ownership & Operations
Who Operates This Facility
Belhaven Nursing & Rehab Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 41 of 69 (Worst)
Ownership & Management
Owners
A&f Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Blisko, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit belhavennursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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