Southpoint Nursing & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 11.0)
- High RN turnover (79%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in INFINITY HEALTHCARE CONSULTING chain · $530,865 in fines · Abuse citation
What this means for your family
While recent management changes have led to improvements in wound care and facility aesthetics, the facility still faces severe, recurring complaints regarding hygiene and basic patient care. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's room cleanliness and ensure their daily needs are being met by the staff.
Google Reviews
Google Reviews
69 reviews analyzed“Southpoint Nursing & Rehab Center presents a highly polarized experience for families. While recent reviews highlight significant improvements following a management change and renovations to the first floor, particularly regarding wound care and staff attentiveness, a persistent pattern of severe neglect, poor hygiene, and communication failures remains a major concern for many others.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective wound care team
- Recent facility renovations on the first floor
- Attentive and professional new management team
- Warm and welcoming front-desk staff
Concerns
- Filthy facility conditions and persistent urine odors (mentioned by 9 reviewers)
- Neglect of basic patient needs (hygiene, call light response, mobility) (mentioned by 8 reviewers)
- Poor food quality and dining service (mentioned by 6 reviewers)
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Disrespectful or abusive staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the first floor has undergone recent renovations; what is the timeline for updating the remaining areas of the facility to ensure a clean and comfortable environment for all residents?
- 2Given the importance of hygiene and timely assistance, could you walk me through your current process for monitoring call light response times and ensuring residents' personal care needs are met consistently?
- 3Many families value a pleasant dining experience; what specific improvements are being made to the food quality and the overall service in the dining room?
- 4How does your nursing team coordinate with the wound care specialists to ensure consistent, high-quality treatment for residents with complex medical needs?
- 5Can you explain the safety protocols and double-check systems you have in place to prevent medication errors and ensure residents receive the correct dosages on time?
- 6What steps is the new management team taking to foster a culture of respect and empathy among all staff members, and how do you handle feedback regarding staff-resident interactions?
Personalized based on this facility's data
Key Review Excerpts
“My loved one was admitted to facility for wound care. The wound care nurse was very knowledgeable, professional, and provided exceptional wound care! Needless to say , the wounds healed!!!!!”
“I transferred here from a hospital in Peoria for 6 weeks of IV antibiotic treatment due to a heart infection. When I arrived none of my medication was available. Of the 5 days I was there I received my antibiotic treatment two of those days.”
“My loved one has been at Southpoint for 3 months, and my mom's nurses have been very compassionate. The new management team has made a big impact in this community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints that triggered 59 deficiencies across multiple serious incidents, with recurring problems in protecting residents from abuse and neglect, maintaining safe environments free from hazards, and providing adequate care for wounds and pressure sores. Most concerning are repeated abuse protection failures, including five separate incidents since 2023, along with persistent staffing and safety supervision issues. While all deficiencies show correction dates, the pattern of complaint-triggered problems across fundamental care areas suggests ongoing quality concerns families should investigate thoroughly.
Mar 26, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 30, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 26, 2026Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 15, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 24, 2025Routine30
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Federal Penalties
Fine
Jun 8, 2025
$57,460
Fine
Apr 25, 2025
$44,532
Fine
Feb 4, 2025
$195,940
Payment Denial
Oct 1, 2024
15-day denial
Fine
Oct 1, 2024
$112,151
Fine
Dec 1, 2023
$26,503
Fine
May 18, 2023
$70,301
Payment Denial
May 18, 2023
16-day denial
Ownership & Operations
Who Operates This Facility
Southpoint Nursing & Rehab Center
for profit
Chain Affiliation
Infinity Healthcare Consulting
70 facilities nationwide
Chain avg rating: 2.2/5 · Rank 69 of 69 (Worst)
Ownership & Management
Owners
A&f Realty LLC
Owner · Organization
Gubin Enterprises Limited Partnership
Owner · Organization
Blisko, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit southpointnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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