Simpsonville Post Acute
Strong Medicare quality ratings; families often praise attentive and professional physical therapy team. Still worth an in-person visit.
based on 122 Google reviews
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What this means for your family
This facility has a capable rehab department, but the consistency of daily care is a major concern. If you choose this facility, we strongly advise daily visits and active monitoring of your loved one's hygiene and medication administration to ensure their safety.
Google Reviews
Google Reviews
122 reviews on Google“Simpsonville Post Acute receives highly polarized feedback, with some families praising the facility for its clean environment and attentive rehab staff, while others report severe neglect and poor communication. Recurring complaints focus on understaffing, lack of hygiene, and medication errors, suggesting that the quality of care may be inconsistent depending on the shift or wing. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure basic needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional physical therapy team
- Clean and well-maintained facility
- Helpful and compassionate nursing staff (noted by some)
- Efficient and welcoming front desk/administrative staff
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 12 reviewers)
- Poor communication with families regarding care plans and incidents (mentioned by 6 reviewers)
- Medication management errors and administration issues (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 5 reviewers)
- Poor quality and inadequate food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 2I noticed the facility has a 1/5 staffing rating; how do you manage care coverage during weekends and night shifts to ensure consistent support for residents?
- 3Could you walk me through your process for communicating updates or changes in a resident's care plan to family members, and how do you ensure this information is shared promptly?
- 4What measures are in place to ensure accuracy and safety during medication administration, especially given the complexity of managing 132 residents?
- 5I see that you actively respond to feedback online; how do you use that family input to make tangible improvements to the dining experience and food quality?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My father had an incredible support staff during his stay here, including the nurses, the admins, the PA, and the CNAs, whose compassion and attentiveness gave my father such a strong sense of security.”
“There is a la k of communication about incidents or accidents though.”
“I have a family member at this facility right now 2 broken feet and I am so scared for her safety I've been on video while she's left on the side of the bed as well as the potty for over 45 minutes aide's laughing and talking not cleaning her properly”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with the most recent in January 2025 citing safety hazards and quality oversight failures. The facility has recurring issues with resident rights, abuse prevention policies, and safety supervision across multiple years. While all deficiencies show correction dates, the pattern of complaints and repeated problems in core care areas suggests ongoing operational challenges that warrant careful consideration.
Jan 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 28, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Jun 20, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 9, 2022Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Federal Penalties
Fine
Jan 3, 2025
$9,710
Ownership & Operations
Who Operates This Facility
Simpsonville Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 59 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit simpsonvillepa.com
Medicare data downloads
Original nursing home datasets
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