Nursing HomeMedicaid

Carlyle Senior Care of Fountain Inn

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

501 Gulliver St, Fountain Inn, SC 29644|60 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 79 Google reviews

(864) 862-2554 Directions Website

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What this means for your family

While many families report positive experiences with the facility's cleanliness and therapy teams, there is a concerning pattern of reports regarding neglect, medication errors, and poor communication during off-hours. If you choose this facility, we strongly advise visiting frequently at irregular hours and maintaining a proactive role in monitoring your loved one's wound care and medication schedule.

Google Reviews

79 reviews on Google

“Carlyle Senior Care of Fountain Inn receives polarized feedback, with many visitors praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, several families have reported critical concerns regarding communication, medication errors, and inconsistent care, particularly during night shifts and weekends. Prospective families should be aware that while many have positive experiences, there are recurring reports of neglect and administrative unresponsiveness.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and welcoming front-desk staff
Effective physical and occupational therapy
Bright and airy common areas

Concerns

Poor communication and unresponsiveness from management/nurses (mentioned by 5 reviewers)
Medication management errors and scheduling issues (mentioned by 3 reviewers)
Inadequate staffing or slow response times on night/weekend shifts (mentioned by 3 reviewers)
Hygiene issues including urine odors and pest presence (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 85 analyzed

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
2Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly, especially during night and weekend shifts?
3Could you walk me through your current medication management process to ensure accuracy and timely administration for residents?
4I see that communication is a priority for your team; what is the best way for family members to stay updated on their loved one's health status or care plan changes?
5How do you maintain the cleanliness of the facility and address environmental concerns to ensure a fresh and comfortable living space for everyone?
6What kind of social activities or engagement programs do you offer to keep residents active and connected throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The only thing I would suggest is address the urine smell a little more. I know the elderly probably get urine on the floor, and diapers in trash and residents wet or poop their diapers. But house keeping and nurses cna’s have to address this more.”

Family member · 2025★★★★☆

“My Mom had wounds on her heels and legs and the bandages were to be changed EVERY DAY. I didn’t visit every day and unless I sat there and asked people to do it, it didn’t get done. In fact, even when my Mom asked she was given excuses like ‘that’s not my job; the supplies are locked up; I’ll do it later’.”

Family member · 2025★☆☆☆☆

“I came in in the middle of the night and when I came in the main building I counted A LOT of dead and live roaches on the floor. The majority of the techs were new and not very helpful. At one point my mom waited over two hours for bathroom help.”

Family member · 2026★★★☆☆

Source: 79 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.50hrs

66%

Registered nurses for medical care

Total Nursing

3.64hrs

89%

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.5%

15.3%

Greenville

12.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

15.3%

13.6%

Greenville

6.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

95.5%

90.6%

Greenville

88.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

93.4%

91.2%

Greenville

93.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.7%

Better than Avg

Here

11.7%

19.4%

16.9%

Greenville

17.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.5%

Better than Avg

Here

7.5%

14.4%

12.2%

Greenville

9.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility96.0%

Better than Avg

Here

96.0%

79.8%

78.0%

Greenville

72.4%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.7%

Better than Avg

Here

97.7%

81.8%

80.6%

Greenville

74.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Greenville

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Above state avg (3.7)

1 complaint-triggered

This facility has recurring issues with medication management and infection control across multiple surveys, with families filing at least one complaint that triggered an inspection. The most recent survey in December 2024 found problems with medication labeling, respiratory care, care planning, and treatment delivery. While all deficiencies show correction dates, the pattern of repeated medication and infection control violations across 2022, 2024, and 2025 surveys suggests ongoing challenges in these critical care areas.

Dec 19, 2025Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 19, 2025Routine3 findings

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 25, 2024Routine6 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 27, 2022Routine1 finding

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carlyle Senior Care of Fountain Inn

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.0/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Providence Group INC

Owner · Organization

100%

Key personnel

Jergensen, JoshuaManaging Control - Governing BodyApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorMitchell, JohnOfficer / DirectorMurray, JasonOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(864) 862-2554

fountaininnpa.com

501 Gulliver St

Fountain Inn, SC 29644

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

79 reviews from families & visitors

Official Website

Visit fountaininnpa.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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