Rolling Green Village
Strong Medicare quality ratings; families often praise high-quality, restaurant-style dining. Still worth an in-person visit.
based on 229 Google reviews
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What this means for your family
Rolling Green Village is highly regarded for its clinical care and dining, making it a strong choice for those needing rehabilitation or long-term support. However, families should be proactive in discussing billing policies and communication expectations with the administration upfront to avoid the frustrations noted by some recent reviewers.
Google Reviews
Google Reviews
229 reviews on Google“Rolling Green Village is a large, well-regarded retirement community that receives high praise for its beautiful campus, high-quality dining, and compassionate nursing staff. While many families report excellent experiences with long-term care and rehabilitation, some reviewers have raised concerns regarding administrative communication, occasional understaffing, and high costs. Overall, it is viewed as a premier facility, though prospective families should be diligent about verifying specific care plans and billing expectations.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, restaurant-style dining
- Beautiful, well-maintained campus and facilities
- Compassionate and attentive nursing/CNA staff
- Comprehensive continuum of care options
Concerns
- Administrative and billing transparency issues (mentioned by 4 reviewers)
- Understaffing or slow response times in nursing/rehab (mentioned by 3 reviewers)
- Disappointing communication regarding therapy progress (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 217 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful campus here, what kind of daily social or recreational activities are available to help residents stay engaged with the community?
- 2How do you handle communication with families regarding a resident's therapy progress or changes in their care plan to ensure we stay fully informed?
- 3I noticed you are active in responding to feedback online; what is your preferred process for addressing family questions or concerns once a loved one is settled in?
- 4What steps does the administration take to ensure billing statements are clear and easy for families to understand?
- 5With your high CMS staffing rating, how do you ensure that nursing staff remain responsive to resident needs during peak hours or shift changes?
- 6What is your protocol for managing medical emergencies, and how quickly would we be notified if a change in health status occurs?
Personalized based on this facility's data
Key Review Excerpts
“The food there is SO good that my family and visiting friends ate there often. I would recommend without reservation.”
“The staff- nursing, physical and occupational therapy, kitchen, administrative, medical, housekeeping, and maintenance- were caring, professional, and motivational. They responded when I needed them.”
“I never worry and can see that my dad is well cared for and happy. The staff is very responsive to his needs and to our questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rolling Green Village has a mixed record with 3 deficiencies across 2 surveys, including one complaint-triggered investigation where families reported concerns about abuse reporting procedures. The main care areas involved resident rights, medication management, and abuse reporting protocols. All identified issues have been corrected by the facility, suggesting responsiveness to regulatory oversight, though the family complaint indicates some residents or families had serious enough concerns to file formal reports.
Apr 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 8, 2022Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Rolling Green Village
for profit
Chain Affiliation
Life Care Services
44 facilities nationwide
Ownership & Management
Owners
Rolling Green Village
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
229 reviews from families & visitors
Official Website
Visit rollinggreenvillage.com
Medicare data downloads
Original nursing home datasets
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