Patewood Post Acute
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility has a recurring pattern of severe neglect, particularly regarding call bell response times and communication on nights and weekends. If you choose this facility, it is critical that you or a family advocate remain present to monitor care, as multiple reviewers noted that the quality of attention significantly improves when family is physically on-site.
Google Reviews
Google Reviews
161 reviews on Google“Patewood Post Acute receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nurses, while others report severe concerns regarding neglect and poor communication. While some visitors find the facility clean and professional, a significant number of reviewers describe dangerous lapses in basic care, including slow response times to call bells, medication management errors, and poor dietary oversight. Families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Specific, dedicated nursing staff members
- Clean and well-maintained facility
- Efficient admission and discharge processes
Concerns
- Slow or non-existent response to patient call bells (mentioned by 14 reviewers)
- Inadequate dietary management for diabetics (mentioned by 4 reviewers)
- Poor communication between staff and family members (mentioned by 8 reviewers)
- Staffing shortages and lack of supervision on nights/weekends (mentioned by 9 reviewers)
- Lost or stolen personal belongings (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those therapies are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call bells are answered promptly, especially during the night or over the weekends?
- 3What specific protocols are in place to ensure medication management is handled accurately and safely for every resident?
- 4How does the dietary team manage specialized nutritional needs, such as diabetic-friendly meal planning?
- 5What is the best way for us to stay in regular, clear communication with the nursing staff regarding updates on our loved one's care?
- 6How do you ensure that residents' personal belongings are kept secure and organized within their rooms?
Personalized based on this facility's data
Key Review Excerpts
“My father fractured his hip spent 2 weeks in hospital where he was coming along pretty good. He then was transferred to this horrible place where they...”
“The administration does listen to the patients and their family. We had a few issues but we were heard out and they are working on improving.”
“My mother was here some time ago and she has compiled a list of some of the issues with her stay... Sleep deprivation... Noisy nurses' stations... Personal belongings being lost.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Patewood Post Acute shows recurring issues across multiple surveys, with repeated deficiencies in infection control and respiratory care appearing in both 2023 and 2025 inspections. The facility has had problems with food safety, quality of care, resident rights, and facility safety systems. While all deficiencies were reportedly corrected, the pattern of similar issues reappearing suggests ongoing challenges with maintaining consistent standards.
Apr 8, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jun 2, 2023Routine8
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 30, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Patewood Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 78 of 260
Ownership & Management
Owners
Palmetto Community Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit patewoodpa.com
Medicare data downloads
Original nursing home datasets
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