Nhc Healthcare - Mauldin
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 52 Google reviews
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What this means for your family
While many families report positive outcomes for short-term rehab and memory care, the recurring reports of unresponsive staff and poor communication are significant red flags. If you choose this facility, ensure you have a clear plan for how to escalate concerns to management, as multiple families noted difficulty in getting return calls.
Google Reviews
Google Reviews
52 reviews on Google“NHC Healthcare - Mauldin receives highly polarized feedback, with many families praising the facility for its cleanliness and compassionate rehab care, while others report severe concerns regarding neglect and communication. While some reviewers highlight a professional and attentive staff, a recurring pattern of complaints involves unanswered call lights, poor responsiveness from management, and inconsistent care standards, particularly on nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective short-term rehab therapy
- Many long-term staff members noted as caring
- Professional and friendly atmosphere reported by many
Concerns
- Unresponsive staff and unanswered call lights (mentioned by 6 reviewers)
- Management and administrative staff failing to return calls (mentioned by 4 reviewers)
- Inconsistent care quality on night and weekend shifts (mentioned by 3 reviewers)
- Rude or condescending behavior from specific staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about communication, what is the best way for us to stay in touch with the nursing team and administration regarding our loved one's daily status?
- 2We noticed the facility has a strong reputation for short-term rehab; how do you ensure that same level of consistent, high-quality care for long-term residents during night and weekend shifts?
- 3How does your team manage call lights and resident requests to ensure that needs are addressed promptly throughout the day and night?
- 4Could you walk us through your current process for medication management and how you keep families updated if there are any changes to a resident's prescription regimen?
- 5What specific steps is the facility taking to address the recent CMS health inspection findings to ensure the highest standard of care for your 180 residents?
- 6We see that many staff members have been here for a long time; how do you foster that positive, caring environment for new residents joining the community?
Personalized based on this facility's data
Key Review Excerpts
“The facility is maintained in an immaculate condition. It is clean, bright and cheerful, all of which help your disposition during what can be trying times.”
“My Dad, Joe King was there for eight years due to Alzheimer's and everyone that I met was very caring and professional.”
“They left my father laying in feces all weekend after they told my mother she wouldn't be allowed to stay overnight with him. Which led to him having an infection on his back and he ultimately passed away from it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with nutrition and dietary services, identified in both 2024 and 2025 surveys involving food sourcing, storage, and meal planning. Additional deficiencies span medication management, resident assessments, infection control, and environmental safety. All eight deficiencies across two routine surveys have been corrected by the provider, suggesting responsive management when issues are identified.
Mar 7, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 1, 2024Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 7, 2025
$7,313
Ownership & Operations
Who Operates This Facility
Nhc Healthcare - Mauldin
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 63 of 65
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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