Nursing HomeMedicaid Investigative

Southpointe Healthcare and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

35 Southpointe Drive, Greenville, SC 29607|120 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 43 Google reviews

(864) 288-1415 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
High staff turnover (52%)

Below average in SC · Critically understaffed (RN) · $25,603 in fines · Zero deficiencies (last inspection)

Source: Medicare data

What this means for your family

The facility is highly regarded for its compassionate staff and engaging environment, making it a strong contender for many families. However, given the serious reports regarding medication management and facility maintenance, we strongly advise you to ask for their current medication administration protocols and verify the status of their HVAC systems during your tour.

Google Reviews

43 reviews on Google

“Southpointe Healthcare and Rehabilitation, often referred to as Legacy at Southpointe, is generally praised for its friendly, attentive staff and clean environment. While many families report high satisfaction with the care provided, there are serious concerns regarding medication management and facility maintenance, specifically regarding air conditioning reliability during extreme heat.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and care staff
Clean and well-maintained facility
Helpful and informative administrative/admissions team
Strong focus on resident engagement and activities

Concerns

Medication management errors or delays (mentioned by 2 reviewers)
Facility maintenance issues (AC, outdated decor) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 42 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
2Given the importance of medication safety, could you walk me through the specific protocols and double-check systems you have in place to ensure residents receive the correct dosages on time?
3I see the facility has a strong focus on engagement; what are some of the most popular activities residents are participating in this month?
4Regarding the facility's infrastructure, what is your current plan for ongoing maintenance and upgrades to ensure the environment remains comfortable for residents?
5With your current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?
6In the event of a medical concern or emergency, what is the communication process for keeping family members informed and involved in the care plan?

Personalized based on this facility's data

Key Review Excerpts

“The staff at the Legacy becomes part of your family and I thank God that I brought my Mom here! She seems so much happier with all the activities and friends and she loves the food!”

Family member · 2025★★★★★

“As I sit here at Legacy watching my father suffer from pancreatic cancer, I would be negligent if I were to recommend Legacy to anyone. In the very short time that he has been here, Legacy has let him go without his pain meds for 6 days.”

Family member · 2022★☆☆☆☆

“She is a saint and I always will remember her wonderful smile and the ability to make people feel comfortable in their new surroundings..Kudo’s to Claudia and to Legacy of Southpointe for employing her.”

Friend of resident · 2024★★★★★

Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.21hrs

28%

Registered nurses for medical care

Total Nursing

3.06hrs

75%

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

RN Turnover

63%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

15.3%

13.6%

Greenville

6.5%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

19.4%

16.9%

Greenville

18.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

3.0%

Greenville

6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.4%

Better than Avg

Here

3.4%

14.4%

12.2%

Greenville

10.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility30.5%

Worse than Avg

Here

30.5%

19.5%

20.6%

Greenville

21.8%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility95.5%

Better than Avg

Here

95.5%

90.6%

Greenville

88.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility62.2%

Worse than Avg

Here

62.2%

81.8%

80.6%

Greenville

76.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility80.9%

Better than Avg

Here

80.9%

79.8%

78.0%

Greenville

73.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.5%

Greenville

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

2penalties

Near state avg (3.7)

13 complaint-triggered

$25,603 in fines

This facility has concerning patterns with 13 complaint-triggered deficiencies showing families have filed reports about serious issues. The most recurring problems involve medication management (multiple medication errors), quality of care (pressure ulcers, daily living assistance), and fire safety systems. While most violations appear corrected, the facility faced significant abuse/neglect citations and recent infection control problems, suggesting ongoing care quality challenges that warrant careful evaluation during your visit.

Mar 27, 2026Routine4 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 7, 2025Routine4 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Sep 23, 2024Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 12, 2024Complaint1 finding

0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 8, 2024Complaint1 finding

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 12, 2023Routine5 findings

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Federal Penalties

Fine

Apr 12, 2024

$14,433

Fine

Jul 12, 2023

$11,170

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southpointe Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Fundamental Healthcare

Chain Size

68 facilities nationwide

Chain avg rating: 2.4/5 · Rank 45 of 68

Ownership & Management

Owners

Thi of South Carolina, LLC

Owner · Organization

100%

Key personnel

Thi of South Carolina, LLCManagerCarroll, RavaunManagerFundamental Administrative Services LLCAdp of the SnfFundamental Clinical and Operational Services, LLCAdp of the SnfCarroll, RavaunAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(864) 288-1415

navionseniorsolutions.com

35 Southpointe Drive

Greenville, SC 29607

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

43 reviews from families & visitors

Official Website

Visit navionseniorsolutions.com

Medicare data downloads

Original nursing home datasets

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