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Nursing HomeMedicaid Investigative

Sherrill House

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

135 South Huntington Avenue, Jamaica Hills · Boston, MA 02130196 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 84 Google reviews

5
4
3
2
1
Sherrill House Nursing Home in Boston, MA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (16 vs median 7.0)

Below average in MA · Meets national RN staffing standard · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

Sherrill House offers a clean, well-appointed environment with strong physical therapy programs that many families appreciate. However, because multiple reviewers have reported significant issues with understaffing and slow response times, we strongly advise visiting at different times of day—including weekends—to observe staff availability and responsiveness firsthand.

Google Reviews

Google Reviews

84 reviews on Google
Sherrill House receives polarized feedback, with many families praising the facility's cleanliness, physical therapy programs, and compassionate nursing staff. However, significant concerns persist regarding chronic understaffing, inconsistent responsiveness to patient needs, and occasional reports of neglect or poor management. Prospective families should be aware that while many have positive experiences, there is a recurring pattern of communication breakdowns and staffing shortages that impact daily care.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean9.0Activities8.0Meds4.0Memory6.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Warm, welcoming reception staff
  • Engaging activities and music programs

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
  • Inconsistent or poor communication from management (mentioned by 4 reviewers)
  • Neglect regarding basic hygiene and patient assistance (mentioned by 5 reviewers)
  • Cold or poor quality food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'18(8)'20(4)'22(2)'24(16)'26(10)

Distribution · 87 analyzed

5
47
4
11
3
7
2
3
1
19

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that Sherrill House has a strong reputation for physical and occupational therapy, how do you integrate these rehabilitation programs into the daily routines of long-term residents?
  • 2I noticed the facility has a high staffing rating, but I am interested in how you ensure consistent response times for residents who need assistance with daily hygiene or mobility throughout the day and night.
  • 3What is your current process for keeping families updated on their loved one's health status, and how do you ensure that communication remains consistent across different shifts and management teams?
  • 4I’ve heard wonderful things about your music and engagement programs; could you tell me more about how these activities are tailored to help residents feel connected and active?
  • 5Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?
  • 6How do you gather feedback on meal quality, and what steps are being taken to ensure that the dining experience meets the nutritional and personal preferences of the residents?

Personalized based on this facility's data


Key Review Excerpts

The staff, the nurses, and the physical therapist go the extra mile to provide the support for each and every patient. The professionalism and kindness shown to my father and our family helped so much towards his recovery.

Rehab patient's family · 2025★★★★

The nurses, CNA's and unit coordinator on 2nd floor, Nancy treated her like they would their own Mothers. When she could, she enjoyed activities like Bingo, movies with popcorn, outings to the NE Aquarium and Castle Island.

Long-term resident's family · 2026★★★★★

The nurses appear to be very distacted with divided attention and/or talking to one another. They also need more training in newer techniques for diabetes. While in Rehab, they do not track their patient's intake & output which resulted in my loved

Rehab patient's family · 2024★★★☆☆
Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.75hrs
91%
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
MA
13.7%
Suffolk
32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.5%
MA
19.4%
Suffolk
16.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
15.5%
MA
21.3%
Suffolk
13.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.3%
MA
16.4%
Suffolk
12.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.4%
MA
21.4%
Suffolk
16.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
MA
92.4%
Suffolk
92.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.2%
Better than Avg
Here
86.2%
US
81.8%
MA
77.6%
Suffolk
82.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.1%
Mixed vs Avgs
Here
82.1%
US
79.8%
MA
77.7%
Suffolk
84.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
MA
1.3%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.9)
7 complaint-triggered

Families have filed multiple complaints leading to deficiencies in care planning, resident rights, and abuse reporting, with recent issues occurring through 2025. The facility shows recurring problems with care planning and quality standards, resident rights violations, and medication management across multiple surveys. While all deficiencies show correction dates, the pattern of ongoing complaints and repeat violations in core care areas suggests persistent quality concerns that families should carefully evaluate.

Jun 24, 2025Complaint
1
0655Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Apr 7, 2025Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 11, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 23, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 16, 2025Routine
11
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 25, 2024Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sherrill House

Organization Type

nonprofit

Ownership & Management

Key personnel

Dedham Institution for Savings5% or Greater Security InterestAllen, MorganOfficer / DirectorBenka, RichardOfficer / DirectorClark, GraceOfficer / DirectorFlanagan, JaneOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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