Sherrill House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 7.0)
Below average in MA · Meets national RN staffing standard · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
Sherrill House offers a clean, well-appointed environment with strong physical therapy programs that many families appreciate. However, because multiple reviewers have reported significant issues with understaffing and slow response times, we strongly advise visiting at different times of day—including weekends—to observe staff availability and responsiveness firsthand.
Google Reviews
Google Reviews
84 reviews on Google“Sherrill House receives polarized feedback, with many families praising the facility's cleanliness, physical therapy programs, and compassionate nursing staff. However, significant concerns persist regarding chronic understaffing, inconsistent responsiveness to patient needs, and occasional reports of neglect or poor management. Prospective families should be aware that while many have positive experiences, there is a recurring pattern of communication breakdowns and staffing shortages that impact daily care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Warm, welcoming reception staff
- Engaging activities and music programs
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Inconsistent or poor communication from management (mentioned by 4 reviewers)
- Neglect regarding basic hygiene and patient assistance (mentioned by 5 reviewers)
- Cold or poor quality food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Sherrill House has a strong reputation for physical and occupational therapy, how do you integrate these rehabilitation programs into the daily routines of long-term residents?
- 2I noticed the facility has a high staffing rating, but I am interested in how you ensure consistent response times for residents who need assistance with daily hygiene or mobility throughout the day and night.
- 3What is your current process for keeping families updated on their loved one's health status, and how do you ensure that communication remains consistent across different shifts and management teams?
- 4I’ve heard wonderful things about your music and engagement programs; could you tell me more about how these activities are tailored to help residents feel connected and active?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and timely administration for residents with complex health needs?
- 6How do you gather feedback on meal quality, and what steps are being taken to ensure that the dining experience meets the nutritional and personal preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff, the nurses, and the physical therapist go the extra mile to provide the support for each and every patient. The professionalism and kindness shown to my father and our family helped so much towards his recovery.”
“The nurses, CNA's and unit coordinator on 2nd floor, Nancy treated her like they would their own Mothers. When she could, she enjoyed activities like Bingo, movies with popcorn, outings to the NE Aquarium and Castle Island.”
“The nurses appear to be very distacted with divided attention and/or talking to one another. They also need more training in newer techniques for diabetes. While in Rehab, they do not track their patient's intake & output which resulted in my loved”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to deficiencies in care planning, resident rights, and abuse reporting, with recent issues occurring through 2025. The facility shows recurring problems with care planning and quality standards, resident rights violations, and medication management across multiple surveys. While all deficiencies show correction dates, the pattern of ongoing complaints and repeat violations in core care areas suggests persistent quality concerns that families should carefully evaluate.
Jun 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Apr 7, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Sherrill House
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit sherrillhouse.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Belmont Manor Nursing Home, in
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