Benjamin Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 20 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 7.0)
- High staff turnover (98%)
- High RN turnover (100%)
Bottom 25% in MA · Meets national RN staffing standard · Very high staff turnover · $95,036 in fines · Special Focus Facility (CMS)
What this means for your family
Recent reviews suggest that the facility has seen positive changes under new management, particularly regarding staff attentiveness and responsiveness. However, because multiple reviewers have consistently raised concerns about facility odors and the effectiveness of short-term rehabilitation, we recommend scheduling a tour specifically to inspect the cleanliness of the living areas and requesting a detailed plan for physical therapy frequency.
Google Reviews
Google Reviews
20 reviews on Google“Benjamin Healthcare Center receives polarized feedback, with recent reviews highlighting a dedicated, compassionate staff and improved management under new leadership. However, long-standing concerns regarding facility cleanliness, specifically persistent odors, and inconsistent rehabilitation therapy outcomes remain significant issues for families to consider.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Strong sense of community and familiar faces
- Improved responsiveness under new management
- Supportive and polite administrative personnel
Concerns
- Persistent unpleasant odors and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent or inadequate physical therapy services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on management updates, what specific steps have been taken to ensure the facility maintains a high standard of cleanliness throughout the common areas and resident rooms?
- 2I noticed the facility has a strong sense of community; how are residents encouraged to participate in daily activities to ensure they stay engaged and active?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and consistency for all residents?
- 4How does your team coordinate physical therapy services to ensure residents receive the consistent support they need for their recovery and mobility goals?
- 5In the event of a medical emergency, what is the immediate process for notifying family members and ensuring the resident receives prompt, specialized care?
- 6With the recent administrative changes, how are you currently monitoring and improving staffing levels to ensure every resident receives the attention they require?
Personalized based on this facility's data
Key Review Excerpts
“My mother came for rehabilitation for two weeks..We wanted THANKS all for taking care of our mom..Nurses, CNA, Occupation Therapy, all those in the 2 floor(east) staff's. They're all very friendly and helpful.”
“Since, the new management has taken over you can see the difference. Staff had brought her lunch, removed the tray afterwards and cleaned up. She was given a nice ice cream treat which she loved and checked on her as well to see if she needed assistance; the response was appropriate and timely.”
“The hallways smell like pee and the front desk is cluttered with papers and binders.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with recurring issues in care planning, facility environment, and emergency preparedness across multiple surveys. The facility has faced deficiencies in developing proper care plans, maintaining safe and comfortable environments, and having adequate emergency protocols. While all violations show correction dates, problems persist across different time periods, suggesting ongoing challenges with consistent quality management and oversight.
Sep 10, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 10, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 30, 2025Routine25
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine6
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 15, 2023Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nov 17, 2022Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 10, 2025
$95,036
Ownership & Operations
Who Operates This Facility
Benjamin Healthcare Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit epbhc.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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