Armenian Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise professionalism in specific departments. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While certain staff members and specific floors provide excellent care, the facility has a documented pattern of medication delays and unresponsive call buttons. Families should prioritize verifying the current staffing ratios and specifically ask how the facility manages medication timing and night-shift responsiveness.
Google Reviews
Google Reviews
34 reviews on Google“Families should exercise significant caution due to serious reports of medication delays, unresponsive call buttons, and unprofessional behavior by some nursing staff. While some long-term residents and their families praise the professionalism and care provided by specific floors and staff members, there are recurring, severe allegations regarding patient safety, including falls and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Professionalism in specific departments
- Friendly and welcoming individual staff members
- High-quality physical and occupational therapy
Concerns
- Delayed medication administration and unresponsive call buttons (mentioned by 4 reviewers)
- Unprofessional or rude behavior by nursing assistants and staff (mentioned by 3 reviewers)
- Issues with facility cleanliness and pests (mice/mold) (mentioned by 2 reviewers)
- Billing and administrative communication failures
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With the facility's focus on the Armenian community, how do you incorporate cultural traditions or specific dietary preferences into the daily meal plans?
- 2I noticed the facility has been working on improving staffing levels; what specific steps are being taken to ensure there is plenty of support for residents during busy shifts?
- 3Could you tell me more about the types of social activities or group outings planned to keep residents engaged and connected with each other?
- 4In the event of a sudden change in health or a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
- 5How do the caregivers interact with residents to ensure they feel a sense of personalized attention and companionship throughout the day?
- 6What is the process for families to visit and stay updated on any changes in a loved one's care plan or daily well-being?
Personalized based on this facility's data
Key Review Excerpts
“The people and Staff at the Berenson Building 3th and 4th Floor were Great, Caring and informative. They took GREAT Care of my Mother.”
“My father spent about three years at the facility pre covid and they took amazing care of him. My brother who is in the nursing home industry and a natural skeptic was amazed at the high level of professionalism concern and care by the staff.”
“It’s true that the employees make the place shine! I had a good experience with staff member Debra Friday on the 2nd flr. She was friendly and welcoming.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Armenian Nursing & Rehabilitation Center has faced 18 deficiencies across three surveys, with recurring issues in resident rights, daily living assistance, and abuse prevention policies. Most concerning are repeated problems with helping residents perform daily activities, appearing in all three surveys. The facility has corrected each violation when identified, though the pattern of recurring issues in core care areas suggests families should carefully evaluate current conditions during visits.
Dec 11, 2025Routine2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 16, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 29, 2024Routine11
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Armenian Nursing & Rehabilitation Center
nonprofit
Ownership & Management
Owners
Armenian Women's Welfare Association INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit hebrewseniorlife.org
Medicare data downloads
Original nursing home datasets
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