Laurel Ridge Rehab and Skilled Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
Sherrill House offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, due to consistent reports of understaffing and slow response times, we strongly advise families to visit frequently and monitor daily care, especially during evenings and weekends.
Google Reviews
Google Reviews
84 reviews on Google“Sherrill House (often referred to as Laurel Ridge Rehab and Skilled Care Center in some contexts) receives highly polarized feedback, with many families praising the facility for its clean environment, professional physical therapy, and compassionate long-term care. Conversely, a significant number of reviewers report serious concerns regarding chronic understaffing, neglect, and poor responsiveness to patient needs, particularly in the rehab units. Families should be aware that experiences appear to vary drastically depending on the specific floor and staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Compassionate and attentive long-term care staff
- Welcoming and professional reception
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Neglect of basic hygiene and patient care needs (mentioned by 6 reviewers)
- Inconsistent communication and responsiveness from management (mentioned by 4 reviewers)
- Inadequate therapy scheduling or follow-through (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have expressed concerns about response times, what is the current process for ensuring residents receive timely assistance when they use their call lights?
- 2How does your team ensure consistent communication with families regarding updates on a resident's care plan and medication management?
- 3With the facility having a 5-star CMS rating, what specific protocols do you have in place to maintain high standards of daily hygiene and personal care for residents?
- 4Could you walk me through how therapy sessions are scheduled and tracked to ensure residents consistently receive the full benefit of their prescribed physical or occupational therapy?
- 5What does a typical social calendar look like for residents here, and how do you encourage participation for those who might be hesitant to join group activities?
- 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“The Sherrill House had my mother walking, feeding herself and using the bathroom alone again! It was amazing. The staff is friendly and hard working.”
“The physical plant of Sherrill House is very nice; spacious, clean and well appointed with a lovely patio and well equipped therapy gym. However, the pretty face ends here. The nurses appear to be very distacted with divided attention.”
“My Mom was a patient at Sherrill House August '24. This was her 3rd rehab facility due the start of her medical issues starting in April. As they say '#3 is a Charm'. Her care there was great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Laurel Ridge Rehab has 18 deficiencies across three surveys with all issues corrected by the facility. The most recurring problems involve care planning and assessment, medication management, and resident rights issues like informed consent. While some care planning deficiencies repeated in recent surveys, the facility has consistently addressed all identified problems, suggesting active quality improvement efforts.
May 21, 2025Routine3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 13, 2024Routine13
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 20, 2023Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Laurel Ridge Rehab and Skilled Care Center
nonprofit
Chain Affiliation
Ascentria Care Alliance
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 5 (Best)
Ownership & Management
Owners
Ascentria Care Alliance INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit sherrillhouse.org
Medicare data downloads
Original nursing home datasets
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