Care One at Brookline
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 219 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (53%)
Below average in MA · Below recommended RN staffing · Above average staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
This facility is highly effective for short-term physical and occupational therapy, but families should exercise extreme caution regarding nursing care. If you choose this facility, ensure you have a family member present frequently, especially during the night shift, to monitor hygiene and responsiveness to call bells.
Google Reviews
Google Reviews
219 reviews on Google“CareOne at Brookline receives highly polarized feedback, with many families praising the facility's cleanliness and the effectiveness of its physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing, particularly during the night shift. Families should be aware that while many report positive rehab outcomes, there is a recurring pattern of complaints regarding basic hygiene and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility
- Professional and attentive daytime nursing staff
- Welcoming and helpful administrative leadership
Concerns
- Neglect and lack of responsiveness to call bells, especially at night (mentioned by 12 reviewers)
- Poor communication with family members regarding patient status (mentioned by 8 reviewers)
- Inadequate hygiene care for patients unable to assist themselves (mentioned by 7 reviewers)
- Disorganized or unsafe discharge planning (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 2-star CMS health inspection rating, what specific steps have been taken recently to improve clinical oversight and address the recent state violations?
- 2I noticed that communication is a top priority for families; what is your formal process for updating us on my loved one’s health status and any changes in their care plan?
- 3Since responsiveness to call bells is critical for peace of mind, how do you monitor staff availability and response times, particularly during the overnight shift?
- 4For residents who require assistance with daily hygiene, can you walk me through your routine for ensuring consistent and dignified personal care?
- 5I see that your administrative team is very active in responding to feedback; how does that leadership involvement translate into daily improvements for residents?
- 6Regarding the physical and occupational therapy programs, how are these services integrated into a resident's daily schedule to ensure they are staying active and engaged?
Personalized based on this facility's data
Key Review Excerpts
“Care One has top notch physical and occupational therapists, and I am quite happy with this group. There is,however, a systemic problem with a large portion of the staff”
“The staff at care one are caring and invested in their work! The nurses abd CNAs have been living abd communicative Kara, the recreation director, has been wonderful with my mom”
“The communication is literally terrible here. All the staff are unfriendly. It took about three days for a doctor to contact me and I had to go in person and seek them out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 40 deficiencies across three surveys, primarily in care planning, medication management, and fire safety systems. Issues with care planning and medical records have persisted across all three years (2023-2025), suggesting ongoing problems with fundamental care coordination. Most deficiencies were corrected after being identified, but the recurring nature of core care issues warrants careful evaluation during any visit.
Dec 18, 2025Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 21, 2024Routine24
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 22, 2023Routine9
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Care One at Brookline
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 28 of 37
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
219 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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