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Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 87 Google reviews
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Public Google reviewers rate Shelby Comfort Care highly. Reviewers highlight: warm, compassionate, and attentive staff, clean, modern, and home-like facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Shelby Comfort Care is widely praised for its clean, home-like environment and compassionate staff who are frequently described as treating residents like family. While the vast majority of feedback is highly positive, a few families have raised concerns regarding responsiveness to call buttons and issues with billing or refund policies.
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Key Review Excerpts
“The staff has been amazing and very friendly. The facility is always clean and the food is always good. The staff is attentive to the residents and make sure that those that can, come to the dining room to eat every day and to also join in with the activities they have set up for them.”
“The facility was clean and staff friendly. I appreciated the fact that the main door was locked, both entrance and exit, for safety. Families used a key fab to get in and out. Also liked that the price was all inclusive vs level of care which made budgeting easier.”
“The staff at Shelby Comfort Care are genuinely compassionate and attentive. The facility itself is spotless and feels more like a cozy home than a care center. Every visit, I’m greeted with warmth and professionalism — truly a comforting place for residents and families alike.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding medication management, including frequent missed doses and missing controlled substances. Additionally, there have been documented instances of resident neglect and a failure to implement effective fall prevention strategies following multiple falls.
Medication administration errors: Multiple instances of medications (Lorazepam, Buprenorphine, Hydralazine, Amitriptyline, Risperidone, Docusate, Nystatin, Lidocaine patch, Metoprol, Haloperidol, Atorvastatin, Alprazolam, Latanoprost) were not administered due to being 'not on cart' or 'blister package not located'.
Failure to provide adequate personal care and services to encourage independence: Resident A experienced 7 documented falls in 30 days, and the facility failed to consistently implement interventions to prevent future falls and ensure safety.
Allegations of resident neglect including bed sores, residents left soaked in urine, and open gashes on heads and arms.
Opioids were missing from the medication cart.
Shelby Comfort Care, LLC
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Google Reviews
87 reviews from families & visitors
Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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