Regency Manor Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
Given the consistent and severe reports regarding sanitation, neglect, and staff conduct, we strongly advise families to conduct an unannounced tour of the facility. Pay close attention to the cleanliness of the rooms and the demeanor of the staff, as multiple recent reviewers have raised serious concerns about the quality of care provided.
Google Reviews
Google Reviews
16 reviews on Google“Regency Manor Nursing & Rehabilitation Center receives highly polarized feedback, with severe allegations of neglect, poor sanitation, and abusive staff behavior from long-term family members. While a few reviewers mention friendly staff and good food, these positive experiences are significantly outweighed by reports of filthy living conditions, pervasive odors, and inadequate care standards.”
Quality Themes
Tap a score for detailsStrengths
- Friendly, attentive individual staff members
- Occasional praise for food quality
Concerns
- Unsanitary conditions and strong urine odors (mentioned by 3 reviewers)
- Neglect and poor quality of care (mentioned by 3 reviewers)
- Staff behavior involving yelling or terrorizing residents (mentioned by 2 reviewers)
- Inedible or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current protocol for ensuring deep cleaning and odor control throughout the hallways and resident rooms?
- 2With a capacity of 39 residents, how does your team ensure that each individual receives consistent, personalized attention throughout the day?
- 3I noticed some concerns regarding the dining experience; could you walk me through how you gather resident feedback on meals and how you adjust the menu to ensure quality and nutrition?
- 4How do you foster a supportive and professional environment for your staff to ensure that every interaction with residents remains calm, patient, and respectful?
- 5What specific activities or social programs are currently in place to keep residents engaged and active within the community?
- 6In the event of a sudden change in a resident's health, what is your specific process for notifying family members and coordinating with primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was neglected and I dont think ever had a shower in the couple of years she was there...it was hard finding another place because my Mom was disabled and on Medicaid...such a sad place”
“The rooms are filthy and the employees terrorize the residents.They serve horrible food and put plastic on the windows instead of replacing them.A rundown wreck of a nursing home.”
“Dirty inside and it smells like urine.Terrible staff who yell at the occupants.The food is inedible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency Manor has recurring safety and care concerns with 32% of deficiencies triggered by family complaints, indicating ongoing issues that prompted families to file reports. The facility struggles most with infection control, medication management, and fire safety systems, with these problems persisting across multiple surveys from 2023 through 2025. While the facility corrects violations when cited, the pattern of repeated deficiencies in critical areas suggests systemic challenges that families should carefully consider before placement.
Jul 16, 2025Routine16
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Jul 16, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Complaint4
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 13, 2024Routine19
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Regency Manor Nursing & Rehabilitation Center
for profit
Chain Affiliation
Pioneer Healthcare Management
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 8
Ownership & Management
Owners
Uddin, Fahim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit legacyhcm.com
Medicare data downloads
Original nursing home datasets
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