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Assisted Living · Shelby Township, MI
13712 21 Mile Road, Shelby Township, MI 48315
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 35 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate The Legacy at Shelby Crossing highly. Reviewers highlight: highly effective and motivating physical and occupational therapy, warm, compassionate, and attentive nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Shelby Crossing is widely praised for its exceptional rehabilitation therapy team and compassionate nursing staff, with many families noting a warm, family-like environment. However, there are recurring, serious concerns regarding communication, inconsistent care for residents with complex needs, and occasional unprofessional behavior by staff.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the nursing and therapy teams, several reports of neglect and unprofessionalism lower the score.
Several reviewers cited significant issues with staff responsiveness and communication with families.
Most reviewers describe the facility as clean and well-maintained, though a few historical complaints exist.
Multiple reviewers consistently praise the food quality and variety.
Reviewers frequently mention a good range of activities available for residents.
Concerns were raised regarding medication administration and oversight for complex patients.
Multiple families reported difficulty with the facility's ability to manage residents with dementia or delirium.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 223 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The PT professionals are motivating and inspiring! A special nod to the dining room and kitchen staff, they are the kindest most helpful people!!”
“The therapists were all great!”
“The con was the social worker Kathleen. She was an absolute nightmare when it came to helping with just about anything. She was not friendly or hospitable at all.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility's most recent renewal inspection showed substantial compliance. However, a special investigation in October 2023 identified a violation where a resident was not administered prescribed medication.
No deficiencies are reported in this inspection record.
Resident A was not administered prescribed medication.
No deficiencies are reported in this inspection record.
Trilogy Healthcare of Macomb LLC
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit shelbycrossinghc.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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