Regency at Shelby Township
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 270 Google reviews
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What this means for your family
This facility is highly recommended for its physical and occupational therapy programs, which have helped many residents regain independence. However, families should be aware of consistent reports regarding slow response times to call lights and potential gaps in clinical oversight. We strongly advise that you visit during off-hours and speak with the nursing supervisor about how they manage patient needs during night and weekend shifts.
Google Reviews
Google Reviews
270 reviews on Google“Regency at Shelby Township is a large facility that receives high praise for its physical therapy and occupational therapy departments, which many families credit for their loved ones' successful recoveries. While many reviewers highlight a clean environment and compassionate staff, there is a recurring pattern of concerns regarding understaffing, slow response times to call lights, and inconsistent communication with families. Prospective families should be aware that while the facility is often recommended for short-term rehab, experiences can vary significantly based on the specific nursing shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Clean, well-maintained, and modern facility
- Compassionate and attentive individual staff members
- Strong social work and admissions support
Concerns
- Understaffing leading to long wait times for call lights (mentioned by 11 reviewers)
- Inconsistent communication with family members (mentioned by 6 reviewers)
- Inadequate dietary management for specific medical needs (e.g., diabetes) (mentioned by 4 reviewers)
- Poor hygiene or cleanliness in specific rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those sessions into a resident's daily schedule to ensure they stay active?
- 3With a 3-star staffing rating, what is your current protocol for managing call lights to ensure residents receive timely assistance?
- 4How does your clinical team manage complex dietary needs, such as diabetic meal planning, to ensure residents are receiving the correct nutrition?
- 5What is your process for medication management and oversight to ensure accuracy and safety for residents?
- 6How do you maintain consistent cleanliness standards across all resident rooms, and what is your process for addressing housekeeping requests?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team worked with her twice a day, motivating her, setting goals, and helping her grow stronger each day. We saw meaningful progress and truly appreciated their dedication and encouragement.”
“If I had not been there daily inquiring and insisting my moms needs be met, I am unsure of how she would have progressed. I understand being understaffed- however, waiting upwards of 40-50 minutes for someone to get to you after the call light is activated is unacceptable.”
“The admin team (Arch, Sean, Don) were extremely kind/helpful making things easy, educating us at a time of some insurance confusion. The Physical/Occupational therapy team (Ratul and Nicole) were amazing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regency at Shelby Township has faced significant concerns with families filing multiple complaint reports, including serious issues involving resident abuse and neglect. Recurring problems span care quality, fire safety systems, and resident rights, with deficiencies appearing across all three recent surveys suggesting ongoing challenges. While the facility has corrected most violations, the pattern of repeated issues in core care areas warrants careful evaluation during any visit.
Nov 20, 2025Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 12, 2024Routine10
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 12, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 26, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jul 26, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Regency at Shelby Township
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 15 of 84
Ownership & Management
Owners
Ciena Michigan Operations Group LLC
Owner · Organization
Mohammad a Qazi Living Trust Dated 09/26/97
Owner (parent company) · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
270 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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