Bickford of Shelby
Limited public data on Bickford of Shelby. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 40 Google reviews
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What this means for your family
While the facility offers a beautiful environment and engaging activities, the recurring reports of neglect and poor management are concerning. If you consider this facility, we strongly recommend visiting at irregular hours and speaking directly with families of current residents to verify if the level of care matches the high costs.
Google Reviews
Google Reviews
40 reviews on Google“Bickford of Shelby presents a stark contrast between its appealing, modern facility and significant concerns regarding operational management and care consistency. While some families praise the intimate atmosphere and engaging activities, a recurring pattern of negative reviews highlights serious issues with staff responsiveness, neglect of basic hygiene, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Attractive, modern, and clean facility
- Engaging and purposeful resident activities
- Intimate, home-like environment
- Some highly compassionate individual staff members
Concerns
- Neglect of basic care (hygiene, showers, laundry) (mentioned by 6 reviewers)
- Poor management responsiveness and communication (mentioned by 5 reviewers)
- Understaffing and slow response to call lights (mentioned by 4 reviewers)
- Inadequate care for high-acuity/memory care needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active calendar for residents; could you walk me through how you ensure these activities are accessible and engaging for those who might need extra assistance?
- 2We understand that consistent communication is vital for families; what is your standard process for updating us on any changes in care or daily well-being?
- 3With the facility having a cozy, home-like feel, how do you manage the daily logistics of hygiene, laundry, and personal care to ensure every resident receives consistent attention?
- 4Could you explain how your team is structured to handle call lights and urgent requests, especially during the evening or weekend shifts?
- 5Given the specific needs of residents in memory care, what specialized training or additional support protocols do you have in place for that wing?
- 6I see that you actively engage with feedback online; how does that resident and family input directly shape the improvements you make to your care services?
Personalized based on this facility's data
Key Review Excerpts
“The day-to-day staff was responsive and helpful, and this review is not a reflection of their work. This review is directed at facility management. Management was aware of my father’s declining condition, yet no one reached out”
“The level 5 care is TERRIBLE! They only come check on dad maybe 3x -4x a day for meds and meals…IF they take him to meals. His laundry is not kept up or missing. He barely gets a shower once a week.”
“Bickford is a small place which enables a very intimate setting. Everyone knows each other. Bickford staff was wonderful. Everybody knew each other on a first name basis. It felt like family.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The facility has had a few documented issues regarding medication safety, specifically involving food being stored in a medication refrigerator and the lack of a thermometer to monitor temperature. A recent investigation also identified an instance where medication administration was not consistent with physician orders.
May 6, 2025Complaint
Resident was not administered medications consistent with licensed health care professional orders.
Jul 24, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jul 18, 2023Routine
The refrigerator in the medication room that was designated for medication storage contained food.
The medication refrigerator did not have a thermometer.
Dec 6, 2018OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Bickford of Shelby, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit bickfordseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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