Seven Hills Health & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 151 Google reviews
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What this means for your family
While the facility is physically beautiful and has a strong rehab therapy department, the recurring reports of severe neglect and staffing shortages are critical red flags. If you choose this facility, ensure you have a family member present daily to monitor hygiene and medication, and ask management specifically how they handle call-light response times during evening and weekend shifts.
Google Reviews
Google Reviews
151 reviews on Google“Seven Hills Health & Rehab Center receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members, while others report severe neglect and dangerous lapses in care. Recurring complaints focus on chronic understaffing, long wait times for call lights, and poor hygiene, particularly regarding toileting assistance. Prospective families should be aware that while some report excellent rehab outcomes, others describe a facility where basic needs are frequently ignored.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Effective physical and respiratory therapy programs
- Professional and attentive administrative leadership
- Warm, friendly atmosphere in common areas
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 15 reviewers)
- Hygiene neglect, specifically failing to assist with toileting or changing soiled linens (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from staff/administration (mentioned by 8 reviewers)
- Inadequate bathing or showering schedules for residents (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that physical and respiratory therapy are highlighted as strengths here, how are those programs integrated into a resident's daily routine?
- 3With a 2-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and that residents receive timely assistance with personal hygiene and toileting?
- 4Can you walk me through the current schedule for bathing and showering to ensure residents are consistently supported with their personal care needs?
- 5Since medication management is a critical priority, how do you track and verify that medications are administered accurately and on time for each resident?
- 6How does your nursing team coordinate with families to ensure clear, proactive communication regarding any changes in a resident's health or care plan?
Personalized based on this facility's data
Key Review Excerpts
“The aides are so nice and friendly, and most are very caring. My only complaint is the staffing. Very short staffed. These aides work their butts off every day.”
“The nurses were amazing and so was physical therapy. The administrator needs to run the place a little better. My loved one had a dirty bathroom for three days.”
“My mom was transfered here 3 times. And all 3 times she wad re-hospitalized within 12 to 48 hours. The 3rd and final time she almost died. She was also found to be left sitting exposed and covered in her own feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seven Hills Health & Rehab Center has faced significant challenges with 86 deficiencies across eight surveys, including 20 complaint-triggered violations where families filed reports. The facility shows persistent problems in infection control, medication management, and fire safety systems, with recurring deficiencies appearing across multiple years. While all issues have correction dates, the pattern of repeated violations in critical care areas suggests ongoing quality concerns that families should carefully consider.
Jul 7, 2025Complaint10
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 7, 2025Routine24
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 3, 2024Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2023Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 4, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 7, 2025
$57,194
Ownership & Operations
Who Operates This Facility
Seven Hills Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 57 of 125
Ownership & Management
Owners
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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