Mt Alverna Home INC
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 60 Google reviews
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What this means for your family
Mount Alverna offers excellent physical therapy and a beautiful, modern environment, making it a strong candidate for short-term rehab. However, families should be aware of significant concerns regarding weekend staffing levels and inconsistent care quality; we strongly recommend visiting during off-hours and speaking with current families about their daily experience.
Google Reviews
Google Reviews
60 reviews on Google“Mount Alverna Village is a modern facility that receives high praise for its physical therapy department and clean, well-maintained environment. While many families report excellent, compassionate care, there is a consistent pattern of complaints regarding understaffing, slow response times for call lights, and inconsistent quality of food and housekeeping services.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and modern facility design
- Compassionate and attentive nursing staff
- Strong transition support from hospital to rehab
Concerns
- Understaffing leading to slow response times for call lights (mentioned by 5 reviewers)
- Poor quality or lack of variety in food services (mentioned by 4 reviewers)
- Inconsistent housekeeping and room cleanliness (mentioned by 3 reviewers)
- High staff turnover and reliance on agency aides (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a strong reputation for physical and occupational therapy; how do you integrate those services into a resident's daily routine?
- 2With a 3-star staffing rating, what steps are you currently taking to ensure consistent, timely responses to call lights for residents?
- 3I see that you actively engage with online feedback; how do you use that input to improve the dining experience and food variety for residents?
- 4Given the recent focus on maintaining room cleanliness, what is your current schedule for housekeeping and deep-cleaning resident living spaces?
- 5How do you manage the transition of care and medication oversight to ensure continuity when a resident moves from hospital rehab to long-term care?
- 6What kind of daily social or enrichment activities are available to keep residents active and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy is great and the new facility is extremely impressive.”
“As is common for skilled nursing facilities, the staffing level for nurses' aides meant long waits for the call light to be answered, and we would have liked to see more fresh fruits and vegetables with meals.”
“There is no nurse on site after 7 pm so your loved one is at the mercy of agency aids who are untrained in taking care of residents with dementia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mt Alverna Home has recurring problems with food safety and dietary services, with families filing complaints about food temperature and meal timing issues that persist across multiple recent surveys. The facility also has ongoing fire safety and building maintenance concerns that have repeatedly surfaced over several years. While all deficiencies show correction dates, the pattern of repeated issues in these key areas warrants careful consideration during your visit.
Jul 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 12, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 5, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 3, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 14, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Ownership & Operations
Who Operates This Facility
Mt Alverna Home INC
nonprofit
Chain Affiliation
Franciscan Communities
6 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 6
Ownership & Management
Owners
Franciscan Sisters of Chicago Services Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit franciscanministries.org
Medicare data downloads
Original nursing home datasets
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