Parma Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 105 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in OH · Below recommended RN staffing · Chain outperformer · $14,680 in fines
What this means for your family
Parma Care Center is highly praised for its warm environment and active social programming, making it a strong candidate for those prioritizing community. However, given the serious reports of neglect and communication issues, we strongly advise families to conduct unannounced visits and closely monitor medication administration and personal belongings during the first few weeks of residency.
Google Reviews
Google Reviews
105 reviews on Google“Parma Care Center receives a high volume of positive reviews praising its warm, family-like atmosphere and dedicated nursing staff. However, a minority of reviewers report serious concerns regarding neglect, poor communication, and issues with laundry and personal belongings. Families should weigh the frequent praise for the facility's culture against these specific reports of inconsistent care and administrative lapses.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and STNA staff
- Clean and well-maintained facility
- Strong rehabilitation therapy department
- Engaging holiday and resident activities
Concerns
- Loss or mishandling of personal clothing and belongings (mentioned by 2 reviewers)
- Inconsistent quality of care and potential neglect (mentioned by 3 reviewers)
- Poor communication regarding patient status and needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on rehabilitation therapy here, how do you integrate those therapy goals into the daily care plan for residents who aren't in active sessions?
- 2I noticed some families have expressed concerns about personal belongings; what specific systems or labeling processes do you have in place to ensure clothing and personal items are tracked and returned after laundry?
- 3With the current staffing ratings, how do you ensure that communication with families remains consistent and proactive regarding any changes in a resident's health status?
- 4Since dining and nutrition were areas identified for improvement, could you walk me through how you accommodate individual dietary preferences or special requests for residents?
- 5How does your team handle medication management and oversight to ensure that residents receive the correct dosages and timely administration throughout the day?
- 6I’ve heard wonderful things about your holiday and resident activities; how do you encourage residents to participate in these programs to ensure they feel connected and engaged?
Personalized based on this facility's data
Key Review Excerpts
“My grandma has been with this facility for 2 years now and let me say I’ve never been happier with how kind the staff is , how clean the facilities are and the welcoming atmosphere.”
“The nursing team was the best I have ever seen in all my years in nursing. Meghan, the DON, was receptive to any concerns and quickl”
“I have a brother who has been in Parma care dementia unit since January, the staff it has been very helpful and very considerate of his needs. I visit him every day and can see that they are concerned to make sure that he is safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about infection control, safety supervision, and medication management, indicating ongoing resident and family concerns. The facility shows recurring problems with infection control (cited multiple times), food service, and safety supervision that persist across recent surveys from 2022 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in critical care areas suggests systemic challenges that families should investigate thoroughly during visits.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 28, 2025Routine15
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 29, 2025Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 5, 2022Routine12
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jun 28, 2023
$14,680
Ownership & Operations
Who Operates This Facility
Parma Care Center
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 4 of 11
Ownership & Management
Owners
Flank, Eitan
Owner
Flank, Shaul
Owner
Sausen, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit parmacarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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