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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 53% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 11 findings, above the OH average of 10.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Avenue at Brooklyn is a modern, aesthetically pleasing facility that receives high praise for its physical environment and specific staff members, particularly in social work and therapy. However, it faces serious, recurring allegations regarding chronic understaffing, slow response times to call lights, and neglect of basic personal care needs. Families should be aware of a stark divide between the facility's luxury appearance and the inconsistent quality of daily nursing care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 62 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“Saturday July 27 2024 she called me crying, begging for help because the nurses there didn’t respond to the emergency call she had pressed an hour earlier. I rushed up there to help her, after a few minutes in the room with her she suffered a heart attack.”
“The nurse just asked me to use Google to identify the pills she was giving my mom because she couldn't.”
“This facility is so clean that it resembles a hotel or resort rather than a care facility. Our interactions with the staff have all been positive.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Avenue at Brooklyn has concerning patterns with 26 of 42 deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The facility repeatedly struggles with medication errors, infection control, and treatment according to care orders, with these issues persisting across multiple surveys from 2023-2025. While all deficiencies show correction dates, the recurring nature of problems in medication management suggests systemic challenges that families should investigate thoroughly before placement.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jun 2, 2025
$18,704
Fine
Aug 6, 2024
$37,597
Avenue at Brooklyn
for profit
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 11 (Lowest rating)
Owners
Brooklyn Fk Healthcare Holdings LLC
Owner · Organization
Brooklyn Fk Investor LLC
Owner (parent company) · Organization
Fk Investor LLC
Owner (parent company) · Organization
Mike Flank Trust
Owner (parent company) · Organization
Flank, Eitan
Owner (parent company)
Flank, Liat
Owner (parent company)
Flank, Matan
Owner (parent company)
Flank, Shaul
Owner (parent company)
Guttman, Bezalel
Owner (parent company)
Katz, Eliyohu
Owner (parent company)
Katz, Yosef
Owner (parent company)
Sausen, Joel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit avenueatbrooklyn.com
Medicare data downloads
Original nursing home datasets
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