Avenue at Brooklyn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
Watch Avenue at Brooklyn
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (69%)
Bottom 25% in OH · Critically understaffed (RN) · Worst in PROGRESSIVE QUALITY CARE chain · $66,372 in fines
What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of slow response times and neglect are significant red flags. If you choose this facility, ensure you have a family member or advocate present frequently to monitor care, and specifically ask management how they handle staffing shortages on weekends and night shifts.
Google Reviews
Google Reviews
56 reviews on Google“Avenue at Brooklyn is a modern, aesthetically pleasing facility that receives high praise for its physical environment and specific staff members, particularly in social work and therapy. However, it faces serious, recurring allegations regarding chronic understaffing, slow response times to call lights, and neglect of basic personal care needs. Families should be aware of a stark divide between the facility's luxury appearance and the inconsistent quality of daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and hotel-like facility
- Highly regarded therapy department
- Helpful and professional social work staff
- Private rooms with modern amenities
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 6 reviewers)
- Neglect of basic personal care (showering, hygiene, toileting) (mentioned by 4 reviewers)
- Poor medication management and delivery (mentioned by 2 reviewers)
- Inconsistent food quality and availability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The facility looks incredibly modern and clean, almost like a hotel; how do you ensure that this high standard of cleanliness is maintained for every resident's personal space?
- 2I noticed some great feedback regarding the therapy department; could you tell me more about how the therapists work with residents to maintain their mobility?
- 3How does the nursing team manage medication schedules and ensure that every dose is delivered accurately and on time?
- 4With the social work staff being so highly regarded, what kind of personalized social activities or outings do you organize to keep residents engaged?
- 5How does the care team respond to call lights during the night shifts to ensure residents receive timely assistance with personal care and hygiene?
- 6Could you describe the dining experience, specifically how you manage meal variety and ensure food is available at consistent times?
Personalized based on this facility's data
Key Review Excerpts
“Saturday July 27 2024 she called me crying, begging for help because the nurses there didn’t respond to the emergency call she had pressed an hour earlier. I rushed up there to help her, after a few minutes in the room with her she suffered a heart attack.”
“The nurse just asked me to use Google to identify the pills she was giving my mom because she couldn't.”
“This facility is so clean that it resembles a hotel or resort rather than a care facility. Our interactions with the staff have all been positive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avenue at Brooklyn has concerning patterns with 26 of 42 deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The facility repeatedly struggles with medication errors, infection control, and treatment according to care orders, with these issues persisting across multiple surveys from 2023-2025. While all deficiencies show correction dates, the recurring nature of problems in medication management suggests systemic challenges that families should investigate thoroughly before placement.
Jun 2, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 6, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Feb 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 31, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 16, 2024Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Aug 6, 2024Complaint5
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jun 2, 2025
$18,704
Fine
Aug 6, 2024
$37,597
Ownership & Operations
Who Operates This Facility
Avenue at Brooklyn
for profit
Chain Affiliation
Progressive Quality Care
11 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 11 (Worst)
Ownership & Management
Owners
Brooklyn Fk Healthcare Holdings LLC
Owner · Organization
Brooklyn Fk Investor LLC
Owner (parent company) · Organization
Fk Investor LLC
Owner (parent company) · Organization
Mike Flank Trust
Owner (parent company) · Organization
Flank, Eitan
Owner (parent company)
Flank, Liat
Owner (parent company)
Flank, Matan
Owner (parent company)
Flank, Shaul
Owner (parent company)
Guttman, Bezalel
Owner (parent company)
Katz, Eliyohu
Owner (parent company)
Katz, Yosef
Owner (parent company)
Sausen, Joel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit avenueatbrooklyn.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Seven Hills Health & Rehab Center
3.2 miNursing Home · Seven Hills, OH
Pleasant Lake Villa
3.9 miNursing Home · Parma, OH
Pleasantview Care Center
4.2 miNursing Home · Parma, OH
Aristos Nursing and Rehabilitation
4.4 miNursing Home · Cleveland, OH
Enniscourt Nursing Care
4.6 miNursing Home · Lakewood, OH
Crestmont North Nursing Home
4.7 miNursing Home · Lakewood, OH