Jennings Hall
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews

Watch Jennings Hall
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the rehab department receives high praise for its attentive staff, the facility faces recurring, serious complaints regarding chronic understaffing and poor communication. Families should conduct an unannounced visit and specifically ask how the facility handles call-light response times and communication with off-site family members.
Google Reviews
Google Reviews
35 reviews on Google“Jennings Hall receives highly polarized feedback, with some families praising specific staff members for their compassion while others report severe neglect and systemic staffing issues. Critical concerns include chronic understaffing, poor communication, and inadequate care for residents in both hospice and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective rehab therapy department
- Well-maintained facility aesthetics
Concerns
- Chronic understaffing leading to neglected resident needs (mentioned by 7 reviewers)
- Poor communication and unresponsiveness from staff/management (mentioned by 4 reviewers)
- Inadequate hospice care and end-of-life communication (mentioned by 2 reviewers)
- Unprofessional or rude administrative/reception staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active process for responding to feedback online; how do you use that resident and family input to make tangible improvements to the daily experience here?
- 2Given that the rehab therapy department is often highlighted as a strength, how do you integrate those therapists into the broader care plan to ensure residents stay active throughout the week?
- 3With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 4Communication is so important to our family; could you walk us through your process for keeping families updated on changes in health status or care plans?
- 5How does your team ensure that medication management is handled accurately and consistently for residents with complex health needs?
- 6We understand that dining is a major part of daily life; what steps are you taking to improve the quality and variety of the meal service for residents?
Personalized based on this facility's data
Key Review Excerpts
“My wife went to visit my mom one day and couldn't find her. She eventually was able to locate her sitting in a common TV room without any other people around. No other residents. No employees. No call button if she needed help.”
“I wanted to personally thank these amazing staff members on the Rehab floor: Danielle; Darby; Brandon; Christian; Kula; Dee; Dominic; the RN nursing supervisor; Dorothy; Arlin; and anyone I may have missed.”
“The communication was a serious issue for me. It was difficult to make contact with the staff on the 2nd floor, calls often went to voice mail and were not returned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jennings Hall shows a concerning pattern of recurring fire safety and building maintenance violations across multiple years, with families filing complaint reports about resident rights, care quality, and medication management issues. The facility has faced 12 complaint-triggered deficiencies spanning problems with dignified treatment, proper care delivery, and pharmaceutical services. While all violations show correction dates, the repeated nature of fire safety deficiencies and ongoing complaint pattern suggests potential quality concerns families should investigate thoroughly before considering placement.
Oct 21, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 12, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 16, 2024Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 15, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 19, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2022Routine13
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Jennings Hall
nonprofit
Ownership & Management
Owners
Jennings Center for Older Adults
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit jenningsohio.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Harvard Gardens Rehabilitation & Care Center
4.0 miNursing Home · Cleveland, OH
Broadview Multi Care Center
4.2 miNursing Home · Parma, OH
Mt Alverna Home INC
5.5 miNursing Home · Parma, OH
University Manor Health & Reha
5.8 miNursing Home · Cleveland, OH
Singleton Health Care Center
6.4 miNursing Home · Cleveland, OH
Solon Pointe at Emerald Ridge
6.9 miNursing Home · Solon, OH