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Nursing HomeMedicaid

Jennings Hall

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

10204 Granger Road, Garfield Heights, OH 44125174 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 35 Google reviews

5
4
3
2
1
Jennings Hall Nursing Home in Garfield Heights, OH — Street View
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What this means for your family

While the rehab department receives high praise for its attentive staff, the facility faces recurring, serious complaints regarding chronic understaffing and poor communication. Families should conduct an unannounced visit and specifically ask how the facility handles call-light response times and communication with off-site family members.

Google Reviews

Google Reviews

35 reviews on Google
Jennings Hall receives highly polarized feedback, with some families praising specific staff members for their compassion while others report severe neglect and systemic staffing issues. Critical concerns include chronic understaffing, poor communication, and inadequate care for residents in both hospice and memory care units.

Quality Themes

Tap a score for details
Food2.0Staff4.0CleanN/AActivitiesN/AMeds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Compassionate individual staff members
  • Effective rehab therapy department
  • Well-maintained facility aesthetics

Concerns

  • Chronic understaffing leading to neglected resident needs (mentioned by 7 reviewers)
  • Poor communication and unresponsiveness from staff/management (mentioned by 4 reviewers)
  • Inadequate hospice care and end-of-life communication (mentioned by 2 reviewers)
  • Unprofessional or rude administrative/reception staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(5)'21(2)'23(6)'25(6)'26(4)

Distribution · 37 analyzed

5
15
4
2
3
5
2
2
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active process for responding to feedback online; how do you use that resident and family input to make tangible improvements to the daily experience here?
  • 2Given that the rehab therapy department is often highlighted as a strength, how do you integrate those therapists into the broader care plan to ensure residents stay active throughout the week?
  • 3With the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
  • 4Communication is so important to our family; could you walk us through your process for keeping families updated on changes in health status or care plans?
  • 5How does your team ensure that medication management is handled accurately and consistently for residents with complex health needs?
  • 6We understand that dining is a major part of daily life; what steps are you taking to improve the quality and variety of the meal service for residents?

Personalized based on this facility's data


Key Review Excerpts

My wife went to visit my mom one day and couldn't find her. She eventually was able to locate her sitting in a common TV room without any other people around. No other residents. No employees. No call button if she needed help.

Hospice family member · 2025☆☆☆☆

I wanted to personally thank these amazing staff members on the Rehab floor: Danielle; Darby; Brandon; Christian; Kula; Dee; Dominic; the RN nursing supervisor; Dorothy; Arlin; and anyone I may have missed.

Rehab patient's family · 2025★★★★★

The communication was a serious issue for me. It was difficult to make contact with the staff on the 2nd floor, calls often went to voice mail and were not returned.

Hospice family member · 2020★★★☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
19.4%
OH
21.6%
Cuyahoga
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility22.0%
Mixed vs Avgs
Here
22.0%
US
12.1%
OH
28.2%
Cuyahoga
29.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
15.4%
OH
9.4%
Cuyahoga
8.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.1%
Better than Avg
Here
17.1%
US
19.5%
OH
25.4%
Cuyahoga
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.6%
Mixed vs Avgs
Here
12.6%
US
14.4%
OH
5.8%
Cuyahoga
4.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
93.4%
OH
92.6%
Cuyahoga
87.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.8%
Mixed vs Avgs
Here
78.8%
US
79.7%
OH
75.6%
Cuyahoga
64.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.0%
Better than Avg
Here
83.0%
US
81.8%
OH
78.4%
Cuyahoga
69.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (10.1)
12 complaint-triggered

Jennings Hall shows a concerning pattern of recurring fire safety and building maintenance violations across multiple years, with families filing complaint reports about resident rights, care quality, and medication management issues. The facility has faced 12 complaint-triggered deficiencies spanning problems with dignified treatment, proper care delivery, and pharmaceutical services. While all violations show correction dates, the repeated nature of fire safety deficiencies and ongoing complaint pattern suggests potential quality concerns families should investigate thoroughly before considering placement.

Oct 21, 2025Complaint
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Sep 12, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jan 16, 2024Complaint
2
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 15, 2023Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 19, 2023Complaint
4
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 16, 2022Routine
13
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jennings Hall

Organization Type

nonprofit

Ownership & Management

Owners

Jennings Center for Older Adults

Owner · Organization

100%

Key personnel

Bollin, MatthewW-2 Managing EmployeeSalopeck, AllisonOfficer / DirectorBollin, MatthewOfficer / DirectorSalopeck, AllisonOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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