Nursing HomeMedicaid

Pleasant Lake Villa

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

7260 Ridge Rd, Parma, OH 44129|209 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 196 Google reviews

(440) 842-2273 Directions Website

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What this means for your family

This facility has a strong reputation for its physical therapy and rehabilitation programs, which have helped many residents return home. However, you must be vigilant regarding basic care; multiple families have reported significant delays in call-light response times and hygiene issues. I strongly recommend visiting during off-hours or weekends to assess staffing levels yourself before committing.

Google Reviews

196 reviews on Google

“Pleasant Lake Villa receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nurses for their compassionate care. However, a significant number of reviewers report severe neglect, including long response times for call lights, poor hygiene, and medication management errors. Families should be aware that while some residents thrive, others have experienced critical lapses in basic care and communication.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Compassionate and skilled individual nurses
Clean and well-decorated facility environment
Supportive social work and administrative staff

Concerns

Excessive response times for call lights and basic assistance (mentioned by 14 reviewers)
Poor hygiene, including soiled bedding and lack of resident bathing (mentioned by 9 reviewers)
Medication errors or failure to administer prescribed doses (mentioned by 6 reviewers)
Inadequate communication with families regarding medical updates (mentioned by 5 reviewers)
Understaffing, particularly on weekends and evenings (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 201 analyzed

109

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that staffing levels are a key focus for your team, what specific protocols are in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
2I noticed your team is very active in responding to online feedback; how do you utilize that communication loop to keep families updated on their loved one’s medical status and daily progress?
3Could you walk me through your current process for medication administration and the safety checks you have in place to ensure every resident receives their prescribed doses accurately?
4We value a clean and comfortable environment; what is your daily routine for ensuring linens are changed regularly and that residents receive consistent assistance with bathing and personal hygiene?
5I’ve heard great things about your physical and occupational therapy programs—could you tell me more about how those services are integrated into the daily life and activity schedule for residents?
6How does your nursing staff coordinate with the administrative team to ensure that any concerns raised by families are addressed and resolved in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department was great. I am so appreciative of the staff's kindness and excellence in their care and treatment of my loved one.”

Long-term resident's family · 2023★★★★★

“My grandma stayed in the memory care center. She really enjoyed the art and music therapy!”

Memory care family member · 2025★★★★★

“I visited my dad and nobody came in his room the whole two hours I was there to make sure he was ok they left meds just in his room I had to make sure he took them”

Long-term resident's family · 2023★★★★☆

Source: 196 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.50hrs

67%

Registered nurses for medical care

Total Nursing

3.71hrs

90%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

45%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.6%

Mixed vs Avgs

Here

16.6%

12.1%

28.2%

Cuyahoga

30.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.3%

Worse than Avg

Here

29.3%

19.4%

21.6%

Cuyahoga

20.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.2%

Better than Avg

Here

17.2%

19.5%

25.4%

Cuyahoga

20.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility87.4%

Worse than Avg

Here

87.4%

95.5%

94.5%

Cuyahoga

91.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.8%

Better than Avg

Here

7.8%

15.4%

9.4%

Cuyahoga

8.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility12.6%

Mixed vs Avgs

Here

12.6%

15.3%

6.9%

Cuyahoga

5.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.0%

Better than Avg

Here

90.0%

81.8%

78.4%

Cuyahoga

68.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility78.4%

Mixed vs Avgs

Here

78.4%

79.7%

75.6%

Cuyahoga

64.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.2%

Cuyahoga

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (10.1)

11 complaint-triggered

Pleasant Lake Villa has a concerning pattern with families filing multiple complaints that triggered 8 deficiencies, particularly around medication management, infection control, and resident care quality. The facility shows recurring issues with fire safety systems and medication errors across multiple surveys from 2019 to 2024, though all violations were reportedly corrected after being cited.

Mar 3, 2025Complaint1 finding

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 13, 2024Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 6, 2024Routine8 findings

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 3, 2024Complaint6 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 8, 2023Complaint3 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Apr 27, 2023Routine9 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0711Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Lake Villa

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 6 of 14

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC