Nursing HomeMedicaid Investigative

Broadview Multi Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

5520 Broadview Rd, Parma, OH 44134|200 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 190 Google reviews

(216) 749-4010 Directions Website

Street View

Watch Broadview Multi Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

8/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (15 vs median 8.0)
High staff turnover (55%)
High RN turnover (58%)

Bottom 25% in OH · Below recommended RN staffing · Above average staffing · Worst in LEGACY HEALTH SERVICES chain · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While the activities department and specific nursing aides are highly praised, the facility has a persistent history of serious hygiene and response-time issues. Families should conduct an unannounced visit during a weekend or evening shift to observe staffing levels and cleanliness firsthand before committing.

Google Reviews

190 reviews on Google

“Broadview Multi Care Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive staff. While some residents and short-term rehab patients praise specific staff members and the activities department, these positive experiences are frequently overshadowed by recurring reports of call lights being ignored, inadequate wound care, and unsanitary living conditions.”

Quality Themes

Tap a score for details

Strengths

Engaging and friendly activities department
Specific, highly-praised nursing aides (e.g., Lucy)
Effective short-term physical therapy for some patients
Helpful and informative admissions/social services staff

Concerns

Significant delays in responding to call lights (mentioned by 12 reviewers)
Poor hygiene, including soiled linens and lack of room cleaning (mentioned by 14 reviewers)
Inedible or poor quality food (mentioned by 8 reviewers)
Understaffing, particularly on night shifts and weekends (mentioned by 7 reviewers)
Presence of pests (mice/bugs) in resident rooms (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 167 analyzed

⚡11 reviews posted between Mar 25, 2026 – Mar 26, 2026 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard wonderful things about your activities department; could you tell us more about the types of social events planned for the residents each week?
2With the admissions and social services team being so helpful to families, how do you typically handle the transition process for a new resident?
3How does the nursing team ensure that call lights are answered promptly, especially during the night shifts or over the weekends?
4What specific protocols are in place to ensure that rooms are cleaned regularly and that linens are changed frequently to maintain a high standard of hygiene?
5Could you describe the meal service and how the facility ensures the food is both nutritious and enjoyable for the residents?
6What is the process for managing medications and how do you ensure there are no errors during shift changes?

Personalized based on this facility's data

Key Review Excerpts

“My uncle has been there a few months. Only had limited therapy supposedly because of insurance. I have been there numerous times and had to change his bed linens. I have also been there when he has put on his call light and had to wait over twenty minutes.”

Memory care family member · 2022★☆☆☆☆

“My mother Geraldine Iley stayed for about 2 weeks in room 28, while she was there she had a wonderful aide by the name of Lucy . Lucy was always so tentative to her needs and also brought a smile and happiness to my mother”

Long-term resident's family · 2024★★★★☆

“I WOULD NOT PUT A DOG THAT BIT ME IN THIS PLACE. This joint deserves ZERO stars and probably should be closed down. I removed my sister from this place when she called me, crying and begging me to come and take her home. THERE WAS A MOUSE IN HER ROOM”

Long-term resident's family · 2023★☆☆☆☆

Source: 190 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.66hrs

88%

Registered nurses for medical care

Total Nursing

3.83hrs

93%

All nurses + aides combined

Staff Turnover

59%

Lower is better (< 30% = good)

RN Turnover

68%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility37.1%

Worse than Avg

Here

37.1%

12.1%

28.2%

Cuyahoga

29.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.9%

Better than Avg

Here

10.9%

19.5%

25.4%

Cuyahoga

20.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.4%

92.6%

Cuyahoga

87.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.2%

Worse than Avg

Here

29.2%

19.4%

21.6%

Cuyahoga

20.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.1%

Mixed vs Avgs

Here

6.1%

15.3%

6.9%

Cuyahoga

5.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.3%

Mixed vs Avgs

Here

5.3%

14.4%

5.8%

Cuyahoga

5.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.4%

Better than Avg

Here

94.4%

81.8%

78.4%

Cuyahoga

68.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.3%

Better than Avg

Here

88.3%

79.8%

75.6%

Cuyahoga

64.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.2%

Cuyahoga

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies

Above state avg (10.1)

36 complaint-triggered

Families have filed multiple complaints triggering over half of the 67 deficiencies found across 13 surveys, with recurring issues in accident prevention and safety supervision appearing twice in recent months. The facility also shows persistent problems with medication management, environmental safety and cleanliness, and food service quality. While all deficiencies show correction dates, the pattern of repeated safety violations warrants careful consideration during your visit.

Sep 3, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 25, 2025Complaint5 findings

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Jul 29, 2025Complaint3 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Mar 20, 2025Routine13 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 20, 2025Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Oct 31, 2024Complaint3 findings

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Broadview Multi Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 12 of 14 (Worst)

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC