Serenity of Commerce
Families consistently rate this highly — reviewers highlight warm, attentive, and consistent staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
Serenity of Commerce is an excellent choice for families seeking a small, highly personalized care environment where staff turnover is low and emotional support is prioritized. Because this is a residential home setting, families should confirm that the facility's specific medical capabilities align with their loved one's current health needs.
Google Reviews
Google Reviews
21 reviews on Google“Serenity of Commerce is a highly-regarded residential care home that families praise for its intimate, home-like environment and exceptionally compassionate staff. Reviewers consistently highlight the personalized attention residents receive, noting that caregivers treat residents like family and go above and beyond to support both medical needs and personal milestones.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and consistent staff
- Intimate, home-like residential setting
- Proactive communication with families
- High quality of personalized care
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With only 12 residents in the home, how do you balance the intimate, family-like atmosphere with ensuring each resident has enough social stimulation throughout the day?
- 2I noticed your team is very responsive to feedback online; how do you typically keep families updated on their loved one's daily progress and well-being?
- 3Given the high praise for your staff’s consistency, what steps do you take to ensure that same level of attentive, personalized care remains stable during shift changes or weekends?
- 4Since this is a residential setting, what is your protocol for handling urgent medical needs or emergencies that might arise overnight?
- 5How do you tailor the daily activities to match the specific interests and physical abilities of such a small, close-knit group of residents?
- 6How do you involve families in the care planning process to ensure the personalized attention you provide aligns with our specific expectations?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing. Kelley, Monica, Danielle, Kim and Katie take wonderful care of my mother. I often see them hugging her and saying they love her.”
“When my mom had a health issue, and we were out of town, they stayed with her at the hospital until family could get there. When my niece got married, they helped us get her to the wedding and back to Serenity.”
“I moved my mom here after a disastrous experience at one of those fancy, expensive, corporate type facilities. I feared for my mom’s safety everyday she was there. I have no fear with her at Serenity.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding staff training hours, water temperature regulation, and maintenance of resident paperwork. However, the facility has submitted and been approved for corrective action plans to address these concerns.
Dec 15, 2025Routine
Hot water was outside the safe range of 105°-120° Fahrenheit in bathrooms #1, #2, #3, #4, and #5 (146.8°), and in the kitchen (100.4°).
Licensee designee Shannon McDougal did not have 16 hours of training for 2024 and 16 hours of training for 2025.
The sink in bathroom #5 was not draining properly.
Feb 7, 2024OtherCleanReport
No deficiencies found during this inspection.
Feb 5, 2024Routine
Resident A did not have annual 2023 and 2024 health care appraisals completed; Resident B did not have annual 2022 and 2023 health care appraisals completed. (Repeat Violation)
Kitchen cabinet and drawer near the stove were chipped and cabinets near the sink were scuffed.
Evacuation times during 2023 were over eight minutes, raising safety concerns for night shifts with only one staff member.
Resident A did not have annual 2023 and 2024 resident care agreements completed; Resident B did not have annual 2022 and 2023 resident care agreements completed. (Repeat Violation)
Two laundry room tiles were broken.
Aug 4, 2017OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
N&s Holdings INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit serenityofcommerce.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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