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Public Google reviewers rate this highly and often mention warm, attentive, and consistent staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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Public Google reviewers rate Serenity of Commerce highly. Reviewers highlight: warm, attentive, and consistent staff, intimate, home-like residential setting. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Serenity of Commerce is a highly-regarded residential care home that families praise for its intimate, home-like environment and exceptionally compassionate staff. Reviewers consistently highlight the personalized attention residents receive, noting that caregivers treat residents like family and go above and beyond to support both medical needs and personal milestones.
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Key Review Excerpts
“The staff is amazing. Kelley, Monica, Danielle, Kim and Katie take wonderful care of my mother. I often see them hugging her and saying they love her.”
“When my mom had a health issue, and we were out of town, they stayed with her at the hospital until family could get there. When my niece got married, they helped us get her to the wedding and back to Serenity.”
“I moved my mom here after a disastrous experience at one of those fancy, expensive, corporate type facilities. I feared for my mom’s safety everyday she was there. I have no fear with her at Serenity.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding staff training hours, water temperature regulation, and maintenance of resident paperwork. However, the facility has submitted and been approved for corrective action plans to address these concerns.
Hot water was outside the safe range of 105°-120° Fahrenheit in bathrooms #1, #2, #3, #4, and #5 (146.8°), and in the kitchen (100.4°).
The sink in bathroom #5 was not draining properly.
Licensee designee Shannon McDougal did not have 16 hours of training for 2024 and 16 hours of training for 2025.
No deficiencies are reported in this inspection record.
Resident A did not have annual 2023 and 2024 resident care agreements completed; Resident B did not have annual 2022 and 2023 resident care agreements completed. (Repeat Violation)
Kitchen cabinet and drawer near the stove were chipped and cabinets near the sink were scuffed.
Two laundry room tiles were broken.
Resident A did not have annual 2023 and 2024 health care appraisals completed; Resident B did not have annual 2022 and 2023 health care appraisals completed. (Repeat Violation)
Evacuation times during 2023 were over eight minutes, raising safety concerns for night shifts with only one staff member.
No deficiencies are reported in this inspection record.
N&s Holdings INC.
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Google Reviews
24 reviews from families & visitors
Official Website
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MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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