Medilodge of Milford
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is highly regarded and often leads to successful recovery outcomes. However, there is a consistent pattern of reports regarding slow call-button response times and communication gaps. If you choose this facility, plan to be a daily presence to advocate for your loved one and ensure their basic needs are met.
Google Reviews
Google Reviews
139 reviews on Google“Medilodge of Milford receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their dedication, while others report severe neglect and communication failures. While some visitors describe a clean, welcoming environment, a significant number of reviewers cite dangerous delays in call-button response times, poor hygiene, and inadequate medical oversight. Families should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Many dedicated and compassionate individual staff members
- Clean and well-maintained facility
- Pet-friendly policy
Concerns
- Excessive wait times for call buttons (mentioned by 12 reviewers)
- Poor communication with family members (mentioned by 8 reviewers)
- Inadequate hygiene and sanitation (mentioned by 7 reviewers)
- Poor quality, cold, or unappetizing food (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that therapy services are a highlight here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Since your team is very active in responding to online feedback, what is the best way for families to stay in the loop regarding their loved one's daily care and updates?
- 3When a resident uses their call button, what is the typical process for ensuring they receive timely assistance?
- 4Could you walk me through how the facility manages medication schedules to ensure accuracy and consistency for residents?
- 5I see that you have a pet-friendly policy, which is wonderful; how do these furry companions typically fit into the daily social life and activities here?
- 6What steps are currently being taken to ensure that dining experiences meet the nutritional and quality preferences of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were amazing! He was there two weeks, he really surprised everyone! Thank you Julie & Russ for working so hard to get him up and going!”
“Staff takes 20 minutes to 30 minutes to respond to call button. I have herd residents in near by rooms calling for their aid for a hour or more.”
“Medilodge ranks as one of the top facilities in my opinion. I’m very pleased with the environment and the care provided to him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints that triggered inspections, particularly regarding accident prevention, pressure ulcer care, and nutrition services. The most recurring issues involve accident hazards and safety supervision (appearing across multiple surveys), wound care management, and fire safety violations. While all 31 deficiencies have been corrected according to state records, the persistent problems with accident prevention and the significant number of family complaints suggest ongoing care quality concerns that warrant careful evaluation during any visit.
Sep 25, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 14, 2024Routine10
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Sep 14, 2023Complaint9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 14, 2023Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Ownership & Operations
Who Operates This Facility
Medilodge of Milford
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 20 of 50
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit medilodgeofmilford.com
Medicare data downloads
Original nursing home datasets
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